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MSSU GB0320 test 2

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Question;Question 1;2 out of 2 points;Suggestions made by subordinates to managers usually;require;Question 2;2 out of 2 points;Which of the following is the best advice during Phase;1 of the writing process when delivering negative news?;Question 3;2 out of 2 points;Messages explaining instructions will be most readable;if you;Question 4;2 out of 2 points;Why are employers concerned with employees misusing;electronic media in the workplace?;Question 5;2 out of 2 points;Which of the following is considered an appropriate;best practice when sending e-mail messages?;Question 6;0 out of 2 points;What is important in many high-context cultures?;Question 7;2 out of 2 points;Which of the following services will allow you to send;instant messages?;Question 8;2 out of 2 points;Instructions or directives moving downward from;superiors to subordinates usually require;Question 9;2 out of 2 points;Which of the following actions on Twitter could get;you fired?;Question 10;0 out of 2 points;When should you send a thank-you note?;Question 11;2 out of 2 points;When price is an obstacle, the most effective sales;messages reduce resistance by;Question 12;2 out of 2 points;Most business messages are positive, straightforward;communications that conduct everyday business and convey goodwill.;Question 13;2 out of 2 points;A phone call or face-to-face visit is a better channel;choice than e-mail when you need to;Question 14;2 out of 2 points;The opening of a direct claim letter should;open with a clear statement of the problem or with the;action you want the receiver to take.;Question 15;2 out of 2 points;Allison is writing a recommendation for one of her;former employees. What is the best communication channel for Allison to use to send;this message to a potential employer?;Question 16;2 out of 2 points;The body of a routine request or response message;should;present details that explain your request or response.;Question 17;2 out of 2 points;Chatham Industries would like to provide live tech;support to its customers. What is the best communication channel for doing;this?;Question 18;2 out of 2 points;Which of the following sequences works best for most;persuasive messages?;Question 19;2 out of 2 points;Written messages to deliver bad news to customers are;important when;Question 20;2 out of 2 points;Showing customers how your product or service;specifically solves a problem, achieves a personal or work objective, or makes;life easier is accomplished by;Question 21;2 out of 2 points;Which of the following is an effective way for;persuasive writers and speakers to establish credibility with an audience?;Question 22;2 out of 2 points;When should the direct pattern be used to communicate;negative news?;Question 23;2 out of 2 points;The best placement for a statement of bad news in a;message is;Question 24;2 out of 2 points;Instruction messages are used to;Question 25;2 out of 2 points;What is the most accurate statement about e-mail;messages?;Question 26;2 out of 2 points;How do organizations use podcasts?;Question 27;2 out of 2 points;Adam is writing a proposal to the board of directors;about an idea he has for a new product line. What should he do to best persuade;the members to adopt his idea?;Question 28;2 out of 2 points;The most effective sales messages follow this pattern;Question 29;2 out of 2 points;The best goodwill messages concentrate on the five Ss.;Which of the following is not one of the five Ss?;Question 30;2 out of 2 points;The purpose of a buffer statement in a negative;message is to;Question 31;0 out of 2 points;Select the best closing paragraph of a bad-news;letter.;Question 32;0 out of 2 points;When you are writing to complain about something and;you're worried that your reader might be reluctant to grant your claim, you;should use;Question 33;2 out of 2 points;For all businesspeople, persuasion is a critical;skill.;Question 34;2 out of 2 points;Routine request and response messages should be;written using;Question 35;2 out of 2 points;Which of the following statements about social and;professional networking sites is most accurate?;Question 36;2 out of 2 points;Which of the following would be the best way to begin;a persuasive claim or complaint letter?;Question 37;2 out of 2 points;A strong motivator that encourages ethical behavior in;business is the desire to;Question 38;2 out of 2 points;Bad-news messages to customers differ from other;bad-news messages in what one major way?;Question 39;2 out of 2 points;Most job refusal letters;Question 40;2 out of 2 points;One advantage of hard-copy memos over e-mail messages;is that the sender and receiver of memos are always recognizable.;Question 41;2 out of 2 points;Nadia has learned that customers are leaving negative;comments about the restaurant she manages on social network sites such as;Facebook and Twitter. What should Nadia do?;Question 42;2 out of 2 points;If you expect resistance or need to educate the;reader, use the direct approach for your persuasive message.;Question 43;2 out of 2 points;Which of the following is not a common business use of;blogs?;To allow remote team members to share information and to;access and edit their documents online;Question 44;2 out of 2 points;Professional e-mail messages generall;Question 45;2 out of 2 points;Where should deadlines and action information be;placed in a routine request message?;Question 46;2 out of 2 points;The majority of your writing on the job will involve;Question 47;2 out of 2 points;Rachel is resigning from her position as a marketing;specialist and would like a permanent record of her official resignation. What;is the best communication channel for her to resign and to inform her;supervisor of her resignation?;Question 48;2 out of 2 points;What is the best persuasive technique with individuals;from low-context cultures?;Question 49;2 out of 2 points;The bad feelings associated with disappointing news;can generally be reduced if the receiver;Question 50;2 out of 2 points;What is the best advice for organizing e-mail;messages?;MSSU GB0320 test 2

 

Paper#53462 | Written in 18-Jul-2015

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