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Strayer Bus430 quiz 1




Question;Question 1;Service organizations generally;Answer;are in close proximity to the customer;rely on physical inventory;take advantage of patents;can delegate human behavior and marketing skills;Question;2;Which one of the following has the highest goods content?;Answer;medicine prescription;computer repair;automobile loan;symphony performance;Question 3;The quality revolution is most related to;Answer;continuous improvement;mass production;time-based competition;service;Question 4;A golf simulator in a retail sports store is an example of;Answer;non- durable goods replacing services;primary good;goods content;biztainment;Question 5;Service management skills would include all of the following except;Answer;accounting and finance;knowledge and technical expertise about;operations;marketing and cross-selling;human interaction;Question 6;The three issues that are at the core of operations management include;all of the following except;Answer;cost;quality;utilization;efficiency;Question 7;Which of the following would be the lowest in goods content and highest;in service content?;Answer;fast food restaurant;attending a theater production;getting an oil change for your car;filling a medical prescription;Question 8;Support processes would typically include all of the following except;Answer;inventory management;customer help desk operations;research and development;manufacturing and assembly;Question 9;A support process could be any of the following except;Answer;assembling automobiles;purchasing materials and supplies;managing inventory;installing a product;Question 10;Which of the following is not a key activity of an;operations manager?;Answer;translating market knowledge into goods;services, and processes;continually learning and adapting to global and;environmental changes;managing cash flows and strategic investments;exploiting technology to improve productivity;A value creation process could be any of the following except;Answer;shipping a customer?s order;providing a home mortgage;assembling a dishwasher;purchasing production material;?;Moving to another question will save this response.;Question 12;Which of the following isnota current challenge to OM?;Answer;globalization;technology;quality;mass;production;Question 13;Which one of the following isnotan example of biztainment?;Answer;iPhone;applications;automobile;leasing;product;demonstrations;virtual;factory tours;Question 14;Which of the following is the correct sequence describing the;evolution of operations management?;Answer;efficiency;customization, quality, service, sustainability, time-based competition;quality;efficiency, time-based competition, sustainability, customization, service;efficiency;quality, customization, time-based competition, service, sustainability;quality;service, customization, time-based competition, efficiency, sustainability;Question 15;In relating operations management and the customer benefit;package (CBP), which is the correct timing sequence?;Answer;Operating;system processes lead to customer needs and expectations, which lead to;customer benefit package.;Customer;benefit package leads to customer needs and expectations, which lead to;operating system processes.;Customer needs;and expectations lead to customer benefit package, which leads to operating;system processes.;Customer needs;and expectations lead to operating system processes, which lead to customer;benefit package.;Question 16;Which of the following generally doesnotresult from vertical integration?;Answer;less control;over cost;more control;over quality;more complexity;in managing;higher levels;of risk;Question 17;When break-even analysis is applied to an outsourcing decision;the breakeven quantity is;Answer;the ratio of;fixed costs to the difference between variable outsourcing cost and variable;in-house production cost;the ratio of;the difference between variable outsourcing cost and variable in-house;production cost to fixed costs;the product of;the variable costs times the fixed costs;the product of;the variable costs times the production quantity;Question 18;The control of Wal-Mart?s value chain is ______, while the;control of General Electric?s is ________.;Answer;post-production;focused, preproduction focused;horizontal;vertical;centralized;decentralized;backward;integrated, forward integrated;Question 19;From the pre- and post-service view of a value chain, goods and;services design, contract negotiation and consulting services would be;considered;Answer;pre-production;services;production;processes;post-production;services;value creation;Question 20;Outsourcing is;Answer;the same as;offshoring;the opposite;of vertical integration;the opposite;of backward integration;the same as;diversifying;Question 21;Operational structure of the value chain deals with;Answer;management;hierarchy;vertical;integration;configuration;of resources;culture;Question 23;Which of the following is not normally considered a variable;cost?;Answer;labor;transportation;equipment;lease;material;Question 24;For a restaurant, order-taking, bill payment and home delivery;would be considered;Answer;services;inputs;processes;outputs;Question 25;The first, second, and third waves of outsourcing experienced by;the U.S. are;Answer;goods-producing;jobs, simple service work, skilled knowledge work;simple service;work, goods-producing jobs, skilled knowledge work;simple service;work, skilled knowledge work, goods-producing jobs;skilled;knowledge work, simple service work, goods-producing jobs;Question 26;?The perception of the benefits associated with a good, service;or bundle of goods and services in relation to what buyers are willing to pay;for them? is the definition of;Answer;proportionality;competitiveness;value;equity;Question 27;is the process of managing information, services and;physical goods to insure their availability at the right place, at the right;time, at the right cost and at the right quantity, with the highest attention;given to quality.;Answer;Preproduction;service;Value;proposition;Operational;structure;Value chain;integration;Question 28;In the value chain model for a hospital, patients, drugs and;staff would be considered;Answer;suppliers;inputs;processes;outputs;Question 29;A company has two alternatives for meeting a customer;requirement for 9,000 units of a specialty molding. If done in-house;fixed cost would be $350,000, with variable cost at $30 per unit. If;outsourced, the cost is $80 per unit. Determine the breakeven point and;determine if they should make the item in-house or outsource it.;Answer;breakeven;point = 7,000 units, outsource;breakeven;point = 7,000 units, make in-house;breakeven;point = 11,667 units, outsource;breakeven;point = 11,667 units, make in-house;Question 30;The United;States has experienced three waves of outsourcing. Which of the following isnotone of the waves?;Answer;skilled knowledge work;mass customization;simple service work;goods-producing jobs


Paper#53689 | Written in 18-Jul-2015

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