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kaplan MT450 unit 10 discussion




Question;TopicDiscussion Topic:Think of an example in which you were treated poorly by a company.Assuming you choose not to buy any more of that company?s products or services, approximately what is the present value of the revenue that company has lost?Next, think of a company that has provided great customer service to you.What did it do? How did it go beyond what you expected?What do companies have to do to get employees to deliver such service?


Paper#53771 | Written in 18-Jul-2015

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