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SHu QSO690 case 6 assignment




Question;Customer Driven Learning at Radisson Hotels;Worldwide;General Guidelines;Notes;?;This case is in the PDF located on the;Learning Module Page. Read the case carefully, at least twice.;?;This is the cover page of your case report.;Word-process your case report within this template. Do not change the header or;footer. They contain course number, term, name of case and page number, which;are all required.;?;Use 12-point regular Times Roman font and 1.5-line;spacing.;?;Use Equation Editor (Insert/ Object/;Microsoft Equation) to word-process formulas, if required for the case.;?;Use Excel for graphs and Drawing tool in Word;for diagrams, if required for the case.;?;Do minimal rounding at intermediate steps;(use at least four significant digits). Round off the final answers;appropriately.;?;Create a single Word document by pasting all;your Excel work into this Word document.;?;Answer the questions given below in preparing;your report for the case. Do not use the questions given at the end of the;case.;?;Your comments must relate directly to the;case. General comments are not expected.;Analysis of the Case;? How should;Radisson define and implement their service guarantee? (100?200 words);? What role;should information technology play in accelerating the drive to improve service;quality? (100?200 words);? How should;Radisson measure and improve customer satisfaction and employee satisfaction? (100?200;words);? How should;Radisson drive commitment to service quality through their franchise;organization? (100?200 words);? How should;Radisson align the goals of the hotel management team, hotel workers, owners;corporate management, and corporate staff with the new brand strategy? (100?200;words);Appendices;? Include;any additional supporting documentation here. If you did any analysis in Excel;copy and paste your output as one of the Appendices.


Paper#53889 | Written in 18-Jul-2015

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