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Unit 7 Project




Question;Health Information Management: Clinical and Service Quality;Part 1;Write a 700- to 1,000-word paper that discusses the following;Imagine you are the supervisor of the health information;management (HIM) department in a large outpatient clinic. This;department manages patient records. Complaints about your department are;becoming more frequent and intense. Some clinic employees have;complained that the HIM department takes too long to retrieve patient;records. Others have expressed dismay over the rudeness of HIM staff.;You decide to talk about these problems with employees throughout the;clinic. The clinic?s receptionists respond to you defensively. They tell;you that the HIM staff won?t answer the phone and that they want some;backup when they are busy with patients.;You talk to the HIM staff and find their stories are;just as negative. They say they are being charged with more;responsibilities but have no additional help. They also complain that;the receptionists transfer calls that they should be handling. The;clinic?s nurses are also upset with the HIM staff, they claim the;department does not help them locate patient charts, causing long wait;times for patients. The clinic?s physicians say they cannot assume;additional tasks to alleviate the situation because their days are;already chaotic.;Include a minimum of three peer-reviewed references, not including the textbook.;Format your paper consistent with APA 6th guidelines.;Part 2;Write a 400- to 600-word paper that discusses the following;If you were the team leader of the group described in;the following case study, how would you refocus and remotivate the team;toward the improvement goal?;When members were recruited for the improvement project;they were clearly told that the team?s work would be additional to;their regular work responsibilities but that they had to treat it as a;high priority. Assignments would have to be completed on time, and;people would be required to attend meetings. Despite these clear;expectations, by the third week of the project, team members started;arriving late to meetings. They made excuses for not having completed;their assigned tasks and were neglecting to return the leader?s phone;calls.;Include a minimum of two peer-reviewed references, not including the textbook.;Format your paper consistent with APA 6th guidelines.;Submitting Your Assignments;Put your written assignments in a Word document. Save it;in a location and with a name you will remember, using the following;naming convention: username-assignment-unit#.doc.


Paper#54088 | Written in 18-Jul-2015

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