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Trident Bus499 full course (all cases and slp)

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Question;Module;1 - Case;THE;BALANCED SCORECARD & THE FINANCIAL PERSPECTIVE;Assignment Overview;In this module?s Case Assignment you will be introduced to the;Balanced Scorecard concept and will begin to consider how organizations link;strategy with the Balanced Scorecard approach. We will look at the;interrelationship of strategy and the Balanced Scorecard approach in more depth;later on in this course. For now, however, it is good to understand the;fundamentals of the BSC and to consider examples of how organizations have;integrated the BSC approach into their daily operations in a fashion that reflects;the strategy of the respective organizations.;To prepare for this Case Assignment, read the resources on the;Background page. You?ll note that one of those articles is;Martello, M., Watson, J., & Fischer, M. (2008). Implementing;a balanced scorecard in a not-for-profit organization. Journal of Business;Economics Research. 6(9), 67?80. Retrieved fromhttp://journals.cluteonline.com/index.php/JBER/article/view/2471/2517;This is the case study you will be evaluating for this;assignment. Note that there is an option to download the PDF file rather than;using the PDF viewer on this page. This may save you some frustration.;Case Assignment;After reading this article, formulate an argumentative essay;around the following thesis statement;?;Cattaraugus County ReHabilitation Center did an effective job of;implementing a Balanced Scorecard approach in a fashion that reflects its;organizational mission and vision.;If you do not think this thesis is accurate, you can argue that;the center did not do an effective job.;Assignment Expectations;Your analysis should be structured in terms of the following;four perspectives (you will be using essentially this same comparative;evaluation framework for the first four modules of this course);Introduction:In this part of your essay, set;up your argument by introducing your topic and presenting your position or;thesis statement somewhere in the introductory paragraph.;Analysis:In this section, present;several arguments in favor of your thesis statement. Make sure you discuss how;the center used the scorecard quadrants to align with organizational strategy;(or how it failed to do so).;Conclusion:Wrap up your argument with a clear;and cogent synopsis of your findings. Do your best to convince your reader (aka;your professor) that your position is valid.;Additional Instructions: Your argumentative essay;should be 3?4 pages in length (not counting your title page or references). You;must include a title page and a list references. APA formatting is preferred.;Do not paste sections of text into your essay. All of your work must be written;in your own words. It?s OK to use a short quote now and again, but quotations;must be in quotation marks and properly cited. In-text citations should be used;anytime you are borrowing somebody else?s ideas or information. That is to say;if you are borrowing a thought from a publication from G. Jetson?s article;written in 2010, that section of text must be followed with (Jetson, 2010).;Quotations, data, and general ideas (put into your own words) should all be;cited.;SLP;Module;1 - SLP;THE;BALANCED SCORECARD & THE FINANCIAL PERSPECTIVE;The purpose of the Session Long Project is to give you the;opportunity to explore the applicability of the module to your own life and;work. This is done in a number of different ways?sometimes with cumulative;papers, sometimes with practical hands-on experimentation, sometimes with;reflections on a place of work or life. The common thread is personal;application, aimed at demonstrating a cumulative knowledge and understanding of;the course material.;For this course, the Session Long Project will take the form of putting;together background from each of the four perspectives for a balanced scorecard;approach to an organization or organizational unit with which you are familiar.;In the final module (Module 5), you will have a go at strategy mapping. You;won't be building a complete Balanced Scorecard?that would be far beyond our;current scope?but you?ll have a chance to see what goes into it and how it gets;put together into a coordinated whole. As in the Cases, you?ll be drawing on;your previous coursework to help.;The Module 1 assignment has two parts. First, identify an;organization in which you have access to at least some information concerning;financial data, staffing and human resource systems, marketing and customer;relations, information systems, and operations. While most material on the;Balanced Scorecard is written from the private, for-profit point of view, it?s;perfectly possible to use this approach with public or non-profit organizations;as well.;For the second part of this assignment, consider the;organization's mission and strategy from the perspective of its financial;operations (from your work on the Case, your previous coursework, and your;background reading, you should be reasonably clear what such operations are).;In this section of the assignment you?ll begin to identify objectives and;measures relevant to that perspective. If you?re unclear on just what;objectives and measures are, here is a presentation that describes what they;are and how to write them: Objectives;Measures, Targets & Action Plans.;SLP Assignment Expectations;When you have thought about it and made your selection, specify;(in 2?3 pages);?;The name of your organization;?;What this organization does?its mission, vision, and overall;strategy;?;The access you have to information about this organization.;Remember, you?ll need information about its financial performance, marketing;internal operations, strategy, and management systems.;Once you?re reasonably clear on what?s involved, think about;your organization and its finances, and then;?;Identify at least three objectives for improving the;organization's financial position and show how they relate to the;mission, vision, and strategy of the organization.;?;For each objective, develop at least one meaningful performance;measure (metric).;?;For each objective, identify at least one expected level of;performance (target).;?;For each objective, identify at least one new action or program;that needs to be developed to ensure successful implementation of the;organization's strategy (initiative).;Here?s a table that you may wish to copy and fill in;Objective;Measure;Target;Action;Module 2 - Case;BSC FLEXIBILITY & THE CUSTOMER PERSPECTIVE;Assignment Overview;In the last module we looked at;the Balanced Scorecard and how it is implemented from a "purist?s;approach," just touching on the flexibility of the tool. In this module;we are going to look at the BSC from more of an adaptive approach. That is to;say, how adaptable is this tool given the wide variety of organizations out;there in the world?;In this assignment you are;asked to study the required readings and to read the following case study;Basu, R., Little, C.;Millard, C., (2009). Case Study: A fresh approach of the Balanced Scorecard in;the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22?33.;Retrieved fromhttp://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf;Case Assignment;After reading this article;write an essay in which you compare and contrast the Balanced Scorecard;utilized by the British Airport Authority (BAA) at Heathrow Airport?s Terminal;5 project with the standard quadrants typically applied in a traditional BSC;approach (Financial focus, Internal focus, Learning and Growth focus, and;Customer focus). That is to say, the Terminal 5 project was a large, public;construction project using private contractors. Yet, the BSC approach is also;applied to the manufacturing sector and health care sector, and is applied in;both private and public organizations. So, to help formulate your arguments;you'll want to consider how the T5 project adapted the BSC approach to fit the;prevailing circumstances.;Assignment Expectations;In formulating your essay;discuss to what degree the evidence suggests the Balanced Scorecard approach is;amenable to most organizations.;Introduction:In this part of your essay introduce your;topic and provide a brief overview of the key points you plan to make in your;paper.;Analysis:In this section present the actual;comparison and contrast between BAA?s approach to the Balanced Scorecard and;more traditional approaches.;Conclusion:Wrap up your argument with a clear and;cogent synopsis of your findings. Do your best to convince your reader (aka;your professor) that your position is valid.;Additional Instructions:Your essay should be 3?4 pages in length;(not counting your title page or references). You must include a title page and;a list references. APA formatting is preferred. Do not paste sections of text;into your essay. All of your work must be written in your own words. It?s OK to;use a short quote now and again, but quotations must be in quotation marks and;properly cited. In-text citations should be used anytime you are borrowing;somebody else?s ideas or information. That is to say, if you are borrowing a;thought from a publication from F. Leghorn?s article written in 2010, that;section of text must be followed with (Leghorn, 2010). Quotations, data, and;general ideas (put into your own words) should all be cited.;Module;2 - SLP;BSC;FLEXIBILITY & THE CUSTOMER PERSPECTIVE;For Module 2, consider your organization's mission and strategy;from the perspective of its potential, prospective, and present customers. In;this section of the assignment you?ll begin to identify objectives and measures;relevant to that perspective. Refer back to the presentation Objectives;Measures, Targets & Action Plans if you need to.;SLP Assignment Expectations;Once you?re reasonably clear on what?s involved, think about;your organization and its customers/clients/users/service;recipients/whatever-you-wish-to-call-them, and then;?;Identify at least three objectives for the;organization's customer service perspective and show how they relate;to the mission, vision, and strategy of the organization.;?;For each objective, develop at least one meaningful performance;measure (metric).;?;For each objective, identify at least one expected level of;performance (target).;?;For each objective, identify at least one new action or program;that needs to be developed to ensure successful implementation of the;organization's strategy (initiative).;?;Comment briefly on the relationships of the customer service;objectives that you've identified here to the financial objectives that you;identified in the Module 1 SLP assignment. How do they help to fulfill those;objectives? If they don't (and they don't have to), what makes them more;important than objectives that would relate to finances?;?;Finally, do you wish to make any changes to your Module 1;objective write-up in light of your Module 2 experience?;Here?s a table that you may wish to copy and fill in. (The boxes;are expandable, take all the space you need to be complete in your;descriptions. No more than 2?3 pages should be necessary.);Objective;Measure;Target;Action;Relationships to;other objectives;Revisions (if any);to Module 1 Objectives;Objective/Module;Measure;Target;Action;Module;3 - Case;BSC;IMPLEMENTATION & THE INTERNAL BUSINESS PROCESS PERSPECTIVE;Assignment Overview;Any large-scale change endeavor requires a great deal of effort;on the part of a given organization to implement. Implementing a corporate-wide;BSC-based performance management system is no different. In implementing such a;system, organizational leaders face the challenge of overcoming organizational;inertia rooted in resistance to change. This is no easy challenge, and is one;of the major reasons why the majority of BSC initiatives (or large-scale change;initiatives in general) fail.;In this module, therefore, instead of looking at the BSC's value;as a means of integrating strategy with operations or as a useful;performance-management tool, we will put on our "organizational dynamics;consultant hat" and consider what it takes to implement a large-scale;organizational change endeavor.;Case Assignment;After completing the readings presented, write a 3- to 4-page;essay on the following topic;In your own words, describe the efforts put forth by BAE in;implementing the BSC approach in its organization?from an implementation;perspective. What efforts did management make to assure employees would be;receptive to, and accept, the BSC initiative? Describe to what extent you;believe their efforts paid off.;The case study for BAE can be found in Chapter 7 of;Murby, L., & Gould, S. (2005). Effective Performance;Management with the Balanced Scorecard: Technical Report. Chartered Institute;of Management Accountants. Retrieved fromhttp://www.cimaglobal.com/Documents/ImportedDocuments/Tech_rept_Effective_Performance_Mgt_with_Balanced_Scd_July_2005.pdf;Assignment Expectations;Your assignment should include the following;Introduction: In this part of your;essay introduce your topic and provide a brief overview of the key points you;plan to make in your paper.;Analysis: In this section present the actual;comparison and contrast between BAA?s approach to the Balanced Scorecard and;more traditional approaches.;Conclusion: Wrap up your argument with a clear;and cogent synopsis of your findings. Do your best to convince your reader (aka;your professor) that your position is valid.;Additional Instructions: Your essay should be 3?4;pages in length (not counting your title page or references). You must include;a title page and a list references. APA formatting is preferred. Do not paste;in sections of text into your essay. All of your work must be written in your;own words. It?s OK to use a short quote now and again, but quotations must be;in quotation marks and properly cited. In-text citations should be used anytime;you are borrowing somebody else?s ideas or information. That is to say, if you;are borrowing a thought from a publication from J. Bravo?s article written in;2010, that section of text must be followed with (Bravo, 2010). Quotations;data, and general ideas (put into your own words) should all be cited.;Module 3 - SLP;BSC IMPLEMENTATION & THE INTERNAL BUSINESS;PROCESS PERSPECTIVE;For Module 3, consider the;organization's mission and strategy from the perspective of its internal;business processes (from your work on the case, your previous course work, and;your background reading, you should be reasonably clear what such business processes;are). In this section of the assignment you?ll begin to identify objectives and;measures relevant to that perspective. Refer back toObjectives;Measures, Targets & Action Plansif you need to.;SLP Assignment Expectations;Once you?re reasonably clear on;what?s involved, think about your organization and its business processes, and;then;Identify at least three;objectives for improvingthe organization's internal business;processes, and show how they relate to the mission, vision, and;strategy of the organization.;?;For each objective, develop at least one meaningful performance;measure (metric).;?;For each objective, identify at least one expected level of;performance (target).;?;For each objective, identify at least one new action or program;that needs to be developed to ensure successful implementation of the;organization's strategy (initiative).;?;Comment briefly on the relationships of the process objectives;that you've identified here to the finance objectives that you identified in;the Module 1 SLP assignment and/or the customer service objectives that you;identified in the Module 2 SLP assignment. How do they help to fulfill those;objectives? If they don't (and they don't have to), what makes them more;important than objectives that would relate to finance or customer service?;?;Finally, do you wish to make any changes to your Module 1 or;Module 2 objective write-ups in light of your Module 3 experience?;Here?s a table that you may;wish to copy and fill in. (The boxes are expandable, take all the space you;need to be complete in your descriptions. No more than 2?3 pages should be;necessary.);Objective;Measure;Target;Action;Relationships to other;objectives;Revisions (if any) to Module 1;and/or Module 2 Objectives;Objective/Module;Measure;Target;Action;Module 4 - Case;STRATEGY MAPPING & THE LEARNING AND GROWTH;PERSPECTIVE;Case Assignment;Explain the process of strategy;mapping and how it relates to performance management and establishing value;propositions. You may discuss this theoretically or use the Glacier Inn case;study presented in the Armitage and Scholey (2006) document in your readings to;serve as an example for integrating these ideas. Alternatively, you can use the;Hazard Action Zone case study presented in Murby & Gold document (see;background readings) if you?d prefer.;Armitage, H., Scholey, C.;(2006). Using strategy maps to drive performance. Society of Management;Accountants of Canada. Retrieved fromhttp://www.cimaglobal.com/Documents/ImportedDocuments/Tech_MAG_Strategy_Mapping_March07.pdf;Assignment Expectations;Your essay should be 4?5 pages;long and include the following;Introduction:In this part of your essay introduce your;topic and provide a brief overview of the key points you plan to make in your;paper.;Analysis:In this section present the actual;comparison and contrast between BAA?s approach to the Balanced Scorecard and;more traditional approaches.;Conclusion:Wrap up your argument with a clear and;cogent synopsis of your findings. Do your best to convince your reader (aka;your professor) that your position is valid.;Additional Instructions:Your essay should be 4?5 pages in length;(not counting your title page or references). You must include a title page and;a list references. APA formatting is preferred. Do not paste in sections of;text into your essay. All of your work must be written in your own words. It?s;OK to use a short quote now and again, but quotations must be in quotation;marks and properly cited. In-text citations should be used anytime you are;borrowing somebody else?s ideas or information. That is to say, if you are;borrowing a thought from a publication from J. Neutron?s article written in;2010, that section of text must be followed with (J. Neutron, 2010).;Quotations, data, and general ideas (put into your own words) should all be;cited.;Module 4 - SLP;STRATEGY MAPPING & THE LEARNING AND GROWTH;PERSPECTIVE;For Module 4, consider your;organization's mission and strategy from the perspective of its learning and;growth (from your work on the Case, your previous course work, and your;background reading, you should be reasonably clear what such activities are).;In this section of the assignment you?ll begin to identify objectives and;measures relevant to that perspective. Refer back to this presentation onObjectives;Measures, Targets & Action Plansif you need to.;SLP Assignment Expectations;Once you?re reasonably clear on;what?s involved, think about your organization and its learning and growth;processes, and then;?;Identify at least three objectives for improvingthe;organization's learning and growth, and show how they relate to;the mission, vision, and strategy of the organization.;?;For each objective, develop at least one meaningful performance;measure (metric).;?;For each objective, identify at least one expected level of;performance (target).;?;For each objective, identify at least one new action or program;that needs to be developed to ensure successful implementation of the;organization's strategy (initiative).;?;Comment briefly on the relationships of the learning and growth;objectives that you've identified here to the financial objectives that you;identified in the Module 1 SLP assignment, the customer service objectives you;identified in Module 2, and/or the internal business process objectives you;identified in Module 3. How do they help to fulfill those objectives? If they;don't (and they don't have to), what makes them more important than objectives;that would relate to customer service, business processes, or financial;operations?;?;Finally, do you wish to make any changes to your Module 1, 2, or;3 objective write-ups in light of your Module 4 experience?;Here?s a table that you may;wish to copy and fill in. (The boxes are expandable, take all the space you;need to be complete in your descriptions. No more than 2?3 pages should be;necessary.);Objective;Measure;Target;Action;Relationships to other;objectives;Revisions (if any) to Module 1;2, and/or 3 Objectives;Objective/Module;Measure;Target;Action;Module 5 - Case;INTEGRATION - CAUSAL CHAINS AND STRATEGY;Assignment Overview;You have spent a lot of time in;this course learning about the Balanced Scorecard approach. The benefit of the;approach is that it measures an organization's performance from multiple;perspectives. You have had an opportunity to consider organizational performance;from several different perspectives and tie performance to strategy. You have;also had an opportunity to consider organizational dynamics in relation to the;implementation of a large-scale project like adoption of the Balanced Scorecard;approach.;In this module you will have an;opportunity to take what you have learned and to apply it as an organizational;consultant.;For this Case Assignment you;will play the role of a consultant presenting a case to a medium-to-large;technology firm. A representative from the company Sonic Technologies has;contacted you and asked you to meet with a group of company executives to;discuss how the BCS approach works in technology organizations.;Of course, it is well known;that consultants are not all-knowing and that it is not uncommon for them to do;a considerable amount of research before presenting a case to a client.;Fortunately, you come across the following document while preparing for the;assignment;Rohm, H., Malinoski, M.;Strategy based balanced scorecards for technology. Balanced Scorecard;Institute. Retrieved from:http://www.balancedscorecard.org/Portals/0/PDF/Technology Company Balanced Scorecard Systems_06222010_Final.pdf;Case Assignment;Your task is to prepare an;overview document that you will provide to the individuals who participate in;your meeting. The document should not exceed 5 pages but should summarize the;key points of the Balanced Scorecard process based on what you have learned;this session and you need to apply what you have learned to technology;organizations.;Assignment Expectations;Your essay should be 4?5;pages long and include the following;Introduction:In this part of your essay introduce your;topic and provide a brief overview of the key points you plan to make in your;paper.;Analysis:In this section present the actual;comparison and contrast between BAA?s approach to the Balanced Scorecard and;more traditional approaches.;Conclusion:Wrap up your argument with a clear and;cogent synopsis of your findings. Do your best to convince your reader (aka;your professor) that your position is valid.;Additional Instructions:Your essay should be 4?5 pages in;length (not counting your title page or references). You must include a title;page and a list references. APA formatting is preferred. Do not paste in;sections of text into your essay. All of your work must be written in your own;words. It?s OK to use a short quote now and again, but quotations must be in;quotation marks and properly cited. In-text citations should be used anytime;you are borrowing somebody else?s ideas, or information. That is to say, if you;are borrowing a thought from a publication from J. Neutron?s article written in;2010, that section of text must be followed with (J. Neutron, 2010).;Quotations, data, and general ideas (put into your own words) should all be;cited.;Module 5 - SLP;INTEGRATION - CAUSAL CHAINS AND STRATEGY;Signature Assignment for BUS499 SLP Module 5;As you recall, in MGT301;(Principles of Management), attention was given in SLP 5 to building critical;thinking and problem-solving skills, along with information-literacy skills. In;the SLP 5 assignment for MGT499 (Strategic Management), you had the opportunity;to develop your business critical-thinking skills more fully by applying;strategic management principles to your chosen organization in the process of;addressing key stakeholders about strategic initiatives that may be of concern;(older iterations of MGT499 focused solely on the shareholder).;And finally, in BUS499 (BSBA;Integrative Project) you will focus your Module 5 SLP on honing your;critical-thinking and information-literacy skills.;You've put a lot of work into;your analyses of the four perspectives considered in the Balanced Scorecard;process. Now it?s time to put it all together! In this module, you?ll be;preparing an argumentative essay on the SLPs from Modules 1?4.;SLP Assignment Expectations;Utilizing Trident?s library;resources, identify at least one case study of an organization that utilizes a;Balanced Scorecard approach, and three additional peer-reviewed papers on the;topic of the Balanced Scorecard. Do some additional reading as well. Based on;the case study found in the literature, conduct a critical analysis arguing;whether your "SLP organization" would do a better or worse job of;implementing the BSC approach. If your organization has already implemented;BSC, then compare implementation success of your "SLP organization;with the case study from the literature.;In conducting your analysis;formulate a thesis statement and provide a well-thought-out argument in a 3- to;5-page document that compares implementation as described in the case study;with what you would expect out of your "SLP organization." Here are a;couple of example thesis statements you might want to consider with appropriate;revisions.;?;Based on my review of [XYZ Corporation's] implementation of the;Balanced Scorecard approach and review of recent BSC-related literature, I;believe it would (or would not) be worth implementing the Balanced Scorecard;approach in my SLP organization.;?;Based on my review of the current literature I believe my chosen;organization has (or has not) done a better job of implementing the Balanced;Scorecard approach than [XYZ Corporation].;Compare and contrast the BSC;implementation success of the organization outlined in the case study you found;in your literature search with the success you would expect (or have;experienced) in your chosen organization. Utilize the peer-reviewed papers to;support your arguments. Above all, your arguments should be convincing and well;supported by the literature.;Be honest! If you don?t think;your organization is up to the challenge, then say so and provide some academically;based resources to support your claim. For instance, if you do not think the;leadership of your organization would be able to pull it off, then find some;leadership-based research to help support your claims. Remember, convincing the;reader is key.;Your assignment will be graded;according to theBSBA Information Literacy Grading;Rubric.(To see;the rubric, go toAssessments>Rubrics.;Click the arrow next to the rubric name and choosePreview.)

 

Paper#54148 | Written in 18-Jul-2015

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