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UOP STR581 Capstone Final Examination, Part One




Question;UOP STR581 Capstone Final Examination;Part One;is the biggest hurdle to overcome in a;pay-for-performance plan.;?;Inflation;?;Compensation equation;?;Salary cap;performance level;?;Merit-pay increases;Sam Meyers manages a telemarketing call;center. He has 20 employees working for him who are displeased with the way he;yells and threatens to terminate them for what they see as small issues. Which;kind of power is Sam using to get the job done?;?;Coercive power;?;Reward power;?;Legitimate power;?;Referent power;An example of control criteria that can be used in any situation is ________.;?;employee satisfaction;?;average time to process paperwork;?;client requests completed per hour;?;number of calls taken;per day;According to the job characteristics;model, autonomy is defined as the degree to which;?;a job has an impact;on the lives or work of other people;?;a job generates;direct and clear information about performance;?;a job provides the worker freedom;independence, and discretion;?;a job requires;completion of a whole and identifiable piece of work;Which of the following is an element;that addresses elimination of waste under lean production?;?;Minimized run times;?;Production ahead of;demand;?;Kanban production control system;?;Group plant loading;technology;Mary arrives at her new job. Before she can begin actually doing the;work, she must complete a series of activities including role playing and;virtual reality interactions. What type of training method does Mary?s;new employer use?;?;Information;presentation;?;Organizational;development;?;Simulation;?;On-the-job training;Which of the following is one of Dr.;Eli Goldratt's rules of production scheduling for optimized production;technology?;?;An hour saved at a;bottleneck operation does not increase the process flow.;?;Do not allow;bottlenecks to govern the flow of the line.;?;If you lose an hour;at a bottleneck it is better than making scrap.;?;Utilization and activation of a resource are not;the same.;What can affirmative action assist organizations;in achieving that diversity initiatives cannot?;?;Correcting specific problems;of the past;?;Increased;productivity;?;Maximizing workforce commitment;?;Maximizing creativity;Active listening requires;?;verbal communications;only;?;summarizing all areas;of the performance-interview feedback discussion.;?;interruptions to get your point across;?;summarizing only the;areas of agreement;10;refers to an individual?s;belief that he or she is capable of performing a task.;?;Self-efficacy;?;Self-determination;?;Affect intensity;?;Emotional contagion;Some studies indicate the best approach;for transformational change may have the chief executive officer create an;atmosphere for change;?;but carefully set;limits for the program;?;but let others decide how to initiate change;?;and begin;establishing a vision;?;and establish a;reward system;When an employee volunteers to run a;canned food drive, this is an example of;?;organizational citizenship behavior;?;employee happiness;?;job satisfaction;?;employee productivity;Which of the following is ISO 14000;primarily concerned with?;?;Time management;?;Quality management;?;Continuous;improvement management;?;Environmental management;?;14;In performing a SWOT analysis, which of;the following would be considered as a threat?;?;Lack of a strategic;plan;?;Competitors;?;Recognized brand;?;Increased product;demand;15;Which of the following is considered an;organizational blueprint, which prescribes the quantity and time frame for when;each end product will be assembled?;?;MRP (Material;Requirements Plan);?;ERP (Enterprise;Resource Planning);?;MPS (Master Production Schedule);?;WBS (Work Breakdown;Structure);16;Which of the following statements is;true with regard to the effectiveness of tactics?;?;Individuals from;collectivist cultures are typically more likely to use soft tactics that reflect;personal power.;?;Soft tactics are less;effective than hard tactics when used individually;?;The combination of a soft tactic with reasonable;persuasion is more effective than a combination of two hard tactics.;?;All tactics are;equally effective with regard to upward influence.;7;Which of the following is a desirable;strategy for managers aiming to reduce the negative consequences of rumors?;?;Refusing to comment;on issues that appear to be controversial and unfair;?;Initiating;disciplinary action against the employee who started the rumor;?;Creating a more;informal communication environment at the workplace;?;Encouraging employees to communicate their concerns;and suggestions;18;The concept that some leadership;attributes will work in some situations but not in others can be described by;the;?;behavioral theory;?;tactical theory;?;contingency theory;?;leadership effectiveness;theory;A project can be segmented into which;of the following?;?;Success markers;?;Work packages;?;Events;?;Sub-jobs;20;As a university student, your;institution?s social principles and practices reflect on you, as a stakeholder;in the organization. Therefore, it is your right to question how these;practices should be evaluated in relation to the social issues that the school;is addressing. If your university provides job-share programs, builds a;day-care facility, and only uses recycled paper, it could be said to be;?;fulfilling its social;obligation;?;socially image;conscious;?;socially responsive;?;socially aware;21;During the implementation of a project;which of the following should be the primary focus of a consulting firm?;?;Tools and materials;availability;?;The correct project software;?;People management;skills;?;Application of the;learning curve theory;22;Deming?s PDCA (plan, do, check, and;act) cycle underlies what inherent Six Sigma principle?;?;Project management;?;Continuous improvement;?;Control charting;?;Standard deviation;Because practical considerations make;job tryouts for all candidates infeasible, it is necessary to __________ the;relative level of job performance for each candidate on the basis of available;information.;?;predict;?;abandon;?;accept;?;assign;4;In _____, workers have been fired for;refusing to quit smoking, for living with someone without being married;drinking a competitor?s product, motorcycling, and other legal activities;outside of work.;?;constructive discharge;?;defamation;?;invasion of privacy;?;lifestyle;discrimination;Conflicts can be resolved by;withdrawing from them or suppressing them. This conflict-management technique;is known as ________.;?;avoiding;?;forcing;?;accommodating;?;compromising;6;The Civil Rights Act of 1991 offered;what for victims of unintentional discrimination?;?;race norming;?;adverse impact;?;monetary damages and;jury trials;?;affirmative action;Which of the following is considered a;major process flow structure?;?;Lean Manufacturing;?;Lead Time;?;Project;?;Fabrication;In order to make their firm a learning organization, managers should;?;reinforce;interdependence and reduce boundaries;?;penalize mistakes;?;avoid the use of;cross-functional teams;?;increase the degree of departmentalization;Training that results in ______ is;costly because of the cost of training (which proved to be useless) and the;cost of hampered performance.;?;applicability of training;?;simulation of training;?;reinforcement of training;?;negative transfer of training;Adoration of a;charismatic leader by followers can lead to;?;greater understanding;of the company mission;?;difficulty in;developing a successor;?;limiting suggestions of fixes and improvements;?;a competitive work;environment


Paper#54208 | Written in 18-Jul-2015

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