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SHu QSO690 case 4 assignment




Question;Name;Pharmacy Service Improvement at cvs (A);General Guidelines;Notes;?;This case is in PDF attached to the Learning;Module page. Read the case carefully, at least twice.;?;This case was written in 2005. You are welcome;to use any additional information on the performance of CVS since 2005 in;answering the questions. In case you have been a customer of CVS, you are also;welcome to use your own personal experience in answering the questions. For additional;information on the company, you can visit their website at;?;This is the cover page of your case report.;Word-process your case report within this template. Do not change the header or;footer. They contain course number, term, name of case, and page number, which;are all required.;?;Use 12-point regular Times Roman font and 1.5-line;spacing.;?;Use Equation Editor (Insert/ Object/;Microsoft Equation) to word-process formulas, if required for the case.;?;Use Excel for graphs and Drawing Tool in Word;for diagrams, if required for the case.;?;Do minimal rounding at intermediate steps;(use at least four significant digits). Round off the final answers;appropriately.;?;Create a single Word document by pasting all;your Excel work into this Word document.;?;Answer the questions given below in preparing;your report for the case. Do not use the questions given at the end of the;case.;?;Your comments must relate directly to the;case. General comments are not expected.;Analysis of the Case;? What;changes do you recommend to CVS?s existing pharmacy fulfillment process? What information;technology (IT) changes, if any, are required to implement those changes? (200?400;words);? How can;you be sure that the new process you propose will be an improvement over the;existing one? How can you be sure that it won?t make things worse? (50?100 words);? What;groups, if any, are likely to have problems with your proposed solution? How;will you deal with their objections? (50?100 words);? How will;you ensure that there is no backsliding (i.e., returning to the old process and;procedures)? How can technology be used to prevent or inhibit backsliding? (50?100;words);? Does the;Pharmacy Service Initiative represent a significant opportunity for CVS? Would improving;customer service be of significant financial benefit to the company? (50?100 words);Appendices;? Include;any additional supporting documentation here. If you did any analysis in Excel;copy and paste your output as one of the Appendices.


Paper#54261 | Written in 18-Jul-2015

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