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CSU DBA8671 unit Unit VI Assignments




Question;Unit VI AssignmentsPowerPoint PresentationRead the Mini Case Study ?Customer Service at Datatronics? on pages 236-239 in the textbook and develop an understanding of the role IT plays with customer service initiatives. Matt Rubenzahl voices his concerns to his boss, Joel McGivern. Joel gives Matt the assignment to find better ways to improve their customer service through product education and meeting customer needs. The ideas need to be presented to a steering committee for extra funding. Your job is to create a PowerPoint presentation addressing the three discussion questions at the end of the mini case study. Your presentation should be professional, as a steering committee looks for information and facts as well as visual aspects, in order to make their decision. You are also welcome and encouraged to research them using outside sources.Your PowerPoint presentation should include the following elements:Slide 1: Title pageSlides 2-3: Outline the specific information that Matt should collect to build a case for improvingcustomer service at Datatronics.Slides 4-6: Describe the top ideas for Matt to present to Joel next week.Slides 7-9: How would Matt get Joel to support his ideas?Slide10: List of sources using APA guidelinesScholarly ActivityUsing your favorite search engine, locate various types of MDM (Master Data Management) software. Choose the three best ones (in your opinion) and describe the functions each one performs for an organization. Compare the three types of software you have chosen and determine which of the three would work best for your organization and explain why you think it would be the best choice.Your paper must be approximately two to three pages in length, not including the cover page and references. CSU requires that students use the APA format in writing course papers. Therefore, the APA rules for formatting, quoting, paraphrasing, citing, and listing of sources are to be followed. Your paper must contain at least three professional references and may include internet sources, books, and professional journals or resources related to the profession


Paper#54704 | Written in 18-Jul-2015

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