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MGT 538 MGT\538 FINAL EXAM

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Question;1) Experts suggest that firms that want to;globalize through e-commerce must first localize, which means that firms need;to;A.use local;suppliers, vendors, and distributors to manufacture products for the local;market;B.modify their products;and services to meet the needs and interests of local cultures;C.sell their;products in a brick-and-mortar store before selling them through an e-market;D.test their;products and services in local markets before selling them over the Internet;2) Which of the following behaviors is;inconsistent with Casse's profile of successful American negotiators?;A.Refusing to make;concessions in advance;B.Exhibiting a;good sense of timing;C.Being quiet and;not arguing;D.Understanding;the issues;3) Dell most likely offshores product support;service jobs to India because of the;A.superior;technical knowledge of Indian workers;B.extensive call;center experience of Indian workers;C.lower payroll;costs associated with Indian workers;D.customer;preference for interacting with Indian workers;4) In the context of doing business in Asia;what is meant by the phrase "the contract is in the relationship, not on;the paper"?;A.Asian contracts;are not legally binding for MNCs.;B.Contracts are;ceremoniously destroyed after they are written.;C.Managers risk;being offensive to Asians by requiring contracts.;D.Managers should;nurture the relationship to ensure the reliability of the contract.;5) The ________ model of leadership style has;been recommended by American research studies as one more likely to have;positive results with American employees.;A.autocratic;B.charismatic;C.transactional;D.participative;6) Which of the following is a similarity;between the negotiation styles of both North Americans and Latin Americans?;A.Emotional;sensitivity is highly valued.;B.A strong;commitment is shown to the employer.;C.Significant;importance is given to documentation.;D.Negotiators are;argumentative when they think they are right.;7) Arab negotiators will most likely make;concessions because of their interest in;A.saving valuable;time;B.preventing;embarrassment;C.forming;long-term relationships;D.implementing;spontaneous decisions;8) According to research, what is the most;significant monetary benefit for firms that implement corporate social;responsibility?;A.Employee;retention;B.High recruitment;rates;C.Increased brand;value;D.Improved;organizational culture;9) Which of the following statements about the;Foreign Corrupt Practices Act (FCPA) is NOT true?;A.The FCPA allows;grease payments as long as they are lawful in the host country.;B.Possible;penalties for violating the FCPA include severe fines and imprisonment.;C.The FCPA allows;firms to give government officials gifts in exchange for help.;D.The FCPA applies;only to U.S.-based multinational corporations.;10) John Smith travels back and forth between;the United States and Saudi Arabia as an international manager. On John's most;recent trip to Saudi Arabia, he presents his business associate, Tariq Ahmed;with a silk scarf. The scarf is intended as a gift for Tariq's wife. John's;actions will most likely be viewed by Tariq as;A.a thoughtful;gesture from the American;B.an inappropriate;and impolite gesture;C.a bribe;punishable by imprisonment;D. an obligation that must be reciprocated;11) Stereotyping should most likely be avoided;by international managers because;A.current;variables of culture are grossly inaccurate;B.many cultures;have diverse subcultures;C.many countries;outlaw the practice;D.national culture;is nonexistent;12) Sweden barring airlines from transmitting;passenger information most likely illustrates the;A.dependence on;the Internet by Swedish citizens;B.lax enforcement;of privacy rights in Sweden;C.importance of;the Internet to international business;D.impact of;culture on Internet usage;13) Which of the following is the primary;reason for ineffective cross-cultural business negotiations?;A.Insufficient;knowledge about native bargaining rituals;B.Highly;restrictive government legislation;C.Poorly planned;business strategies;D.Language;differences;14) Most small and medium-sized enterprises are;A.competing only;on the local level due to technological and financial constraints;B.investing;heavily in world markets by offshoring their labor activities;C.contributing to;their national economies through exporting;D.attempting to;avoid becoming globalized too quickly;15) What is the best method for avoiding;miscommunications?;A.Taking detailed;notes;B.Learning foreign;phrases;C.Practicing;projective listening;D.Relying on a;language interpreter;16) Problems associated with cross-cultural;negotiations and decision making styles are the primary reasons for;A.lawsuits filed;against MNCs by angry shareholders;B.decreasing;numbers of international joint ventures;C.increasing;regulations within the European Union;D.economic;hardships in former socialist countries;17) Which of the following significantly;increases the complexity of corporate social responsibility for MNCs?;A.distance between;the home office and the subsidiaries;B.difficult nature;of training managers in different cultures;C.additional;stakeholders associated with the firm's activities;D.international;laws, regulations, and moral principles;18) Primo is a multinational enterprise based;in California that manufactures and sells affordably priced athletic shoes in;retail stores around the world. A Primo manufacturing subsidiary in China;employs over 20,000 locals. Primo executives recently learned of human rights;violations at the firm's China subsidiary. Workers had been forced to work more;than 60 hours each week, and minimum wage laws were regularly ignored. As a;result, Primo executives need to decide whether to continue operations in China.;Which of the following, if true, would best support a decision by Primo to;remain in China?;A.Primo becomes;SA8000 certified.;B.Sales of Primo's;competitors drop sharply.;C.U.S.;manufacturing jobs decrease in number.;D.More service;sector jobs become available in China.;19) Which of the following is a common Chinese;tactic used during negotiations with Americans?;A.Refusing to;answer the Americans' questions or respond to their inquiries;B.Suggesting that;the Americans are reneging on their friendship;C.Refusing to;compromise until the last possible moment;D.Asking for;concessions relating to product delivery time;20) What is the most likely reason that over;half of the Saudi workforce consists of foreigners?;A.High wage rates;and low taxes for expatriates at Saudi-based MNEs;B.Negative;attitudes among Saudi Arabians regarding hard work;C.Saudi Arabia's;tight restrictions on male and female workers;D.Lack of Saudi;government support for university training;21) A French businessman has a meeting scheduled;with a Brazilian businessman to negotiate terms of a joint venture. The;Frenchman prepares for the meeting in the way he always does when negotiating;with French firms. The Frenchman assumes that the Brazilian will perceive and;reason the way he does. Which of the following terms best describes the;Frenchman's mistake?;A.cognitive;dissonance;B.moral idealism;C.parochialism;D.projective;cognitive similarity;22) Which of the following best explains why;Avon expanded to the international market?;A.Increased;domestic competition in the door-to-door cosmetic industry;B.Increased number;of American women in the workforce;C.Decreased;restrictions on cosmetics in the Chinese market;D.Decreased number;of qualified sales representatives in the United States;23) John is an American manager working at his;firm's subsidiary in Indonesia. A local government official tells John that;materials could be delivered to the firm's facility more quickly if John pays;an extra fee to the port supervisor. What should be John's first action?;A.Consult his;supervisor in the United States.;B.Discuss the;issue with his local agent.;C.Refer to the;company's code of ethics.;D.Consult both;American and Indonesian laws.;24) An international manager can best develop;an understanding of a particular culture by;A.creating a;cultural profile for that country or region in which the firm does business;B.assuming that;American cultural styles and practices can be successfully transplanted;C.using;stereotypes to develop cross-cultural understanding in a business setting;D.hiring locals;rather than expatriates for management positions in overseas subsidiaries;25) Tom manages a U.S. pharmaceutical;subsidiary located in Ireland. In order to communicate effectively with Irish;employees, Tom should most likely;A.speak explicitly;and directly;B.demand that;specific results be met;C.provide positive;support to workers;D.address;conflicts during group meetings;26) Which of the following is a typical value;in U.S. culture?;A.Employment is;for a lifetime.;B.Success occurs;because of luck.;C.Commitments;should be honored.;D.Schedules are;relative to other priorities.;27) A person working in a high-contact culture;will most likely experience which of the following?;A.Co-workers;spending time together socially;B.Managers using;hand motions to express emotion;C.Managers;speaking to subordinates quickly and rudely;D.Co-workers;greeting each other with a double handshake;28) How will negotiators most likely benefit;from exhibiting an understanding of the opponents' viewpoints during;presentations?;A.Opponents;succumb quicker to concession strategies than to aggressive bargaining tactics.;B.Considering both;sides promotes the assessment of a wide range of resolution alternatives.;C.Emotional;appeals not backed by information will be more persuasive to skeptical;opponents.;D.Cultural norms;demand that each side share their weaknesses during the negotiation process.;29) Contingency theory proposes that the best;organizational structure is that which;A.enables a firm;to globalize quickly;B.leads to a;high-efficiency work system;C.provides for;balanced control of subsidiaries;D.allows the firm;to carry out its strategic goals;30) Trust most likely improves cross-cultural;communication by;A.enabling;managers to network effectively;B.replacing formal;legal contracts for global firms;C.encouraging the;open exchange of ideas and information;D.eliminating all;variables that hinder the communication process

 

Paper#54737 | Written in 18-Jul-2015

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