Details of this Paper

BSOP 588 Managing Quality Complete Course Devry




Question;Week 1Devry BSOP ? 588 Managing QualityWeek 1: Introduction to Quality Management - Discussion1) Definition of Quality2) Quality in Your Organization (graded)Week 2Devry BSOP ? 588Week 2: The Importance of QualityManagement Philosophies - Discussion1) Quality Philosophies2) Quality Awards (graded)Week 3Devry ? BSOP 588Strategy, the Customer and Quality Management - Discussion1) Voice of the Customer (VOC)2) The Kano Model (graded)? Week 3 (Measuring Customer Service) 950+ WordsWeek 4Devry BSOP ? 588Workforce and Leadership for Excellence in Quality Management - Discussion1) Quality Focus2) Alignment of Strategy and Quality Mgmt. (graded)? Devry BSOP ? 588 Week 4 Midterm (Essay Questions)Grade Details - All Questions1.Question:(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.2.Question:(TCO B) Explain each of the following statements as they apply to modern quality management.a. Customer service is the rule, not the exception.b.. The absence of defects is a given rather than a source of competitive advantage.3.Question:(TCO A) Explain the three core principles of total quality.4.Question:(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.5.Question:(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.6.Question:(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.Week 5Week 5: Performance Measurement in Quality Management - Discussion1) Performance Metrics &2) Cost of Quality (COQ) (graded)? BSOP 588 Week 5 Case Study (Quality in Practice) 650+ WordsWeek 7? General Electric Quality Management? BSOP 588 Week 7: Managing Quality Course Project (3900 Words)


Paper#54856 | Written in 18-Jul-2015

Price : $87