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BSOP 588 Managing Quality Week 4 Complete and Midterm Devry




Question;Week 4 Devry BSOP ? 588 Workforce and Leadership for Excellence in Quality Management - Discussion 1) Quality Focus2) Alignment of Strategy and Quality Mgmt. (graded)? Devry BSOP ? 588 Week 4 Midterm (Essay Questions)Grade Details - All Questions1.Question:(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.2.Question:(TCO B) Explain each of the following statements as they apply to modern quality management.a. Customer service is the rule, not the exception.b.. The absence of defects is a given rather than a source of competitive advantage.3.Question:(TCO A) Explain the three core principles of total quality.4.Question:(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.5.Question:(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.6.Question:(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making


Paper#54860 | Written in 18-Jul-2015

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