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Chapter 2: Management Learning Past to Present




Question;1.;Which;of the following is true of Follet?s view on organizations?;A.;She;viewed organizations as communities in which managers and workers should work;in harmony.;B.;She;warned against the dangers of less hierarchy.;C.;She;supported the idea of managers dominating the workers.;D.;She;propagated the idea of workers working individually, rather than in a group.;E.;She;believed that it wasn?t the manager?s job to help people cooperate with one;another.;2.;Which;of the following management theories advocates employee ownership, profit;sharing, and gain-sharing plans?;A.;Theory;X and Theory Y;B.;Hawthorne studies;C.;Organization;as systems;D.;Quality;management;E.;Follett?s;organizations as communities;3.;A;manager wants to implement the conclusions of the Hawthorne study in his organization. He;would;A.;create;written guidelines for workers.;B.;implement;division of labor in the workplace.;C.;assure;good human relations between the workers.;D.;reduce;a job or task to its basic physical motion.;E.;define;authority and responsibility of each worker.;4.;A;manager finds out that the productivity of his workers has declined. Therefore;he creates a new social setting for the workers, where they share pleasant;social relations with one another and receive special attention from the;supervisor. The manager has implemented lessons from ________ to improve the;productivity of his workers.;A.;the;scientific management theory;B.;the;theory of human needs;C.;Theory;X and Theory Y;D.;the;Hawthorne;studies;E.;Fayol?s;administrative principles;5.;According;to Mayo?s research team, ________ in the test room resulted in higher;productivity.;A.;economic;incentives;B.;good;human relations;C.;scientific;management;D.;adequate;rest pauses;E.;timely;measurement of production;6.;Which;of the following theories proposes that groups can have strong negative, as;well as positive, influences on individual productivity?;A.;Scientific;management theory;B.;Bureaucratic;organization;C.;Theory;X and Theory Y;D.;Hawthorne studies;E.;Administrative;principles;7.;Which;of the following best describes the Hawthorne;effect?;A.;It;refers to the tendency of people who are singled out for special attention to;perform as anticipated because of expectations created by the situation.;B.;It;implies that satisfied need does not motivate behavior.;C.;It;refers to a need that is activated only when the next-lower-level need is;satisfied.;D.;It;implies that people dislike work, lack ambition, act irresponsibly, and prefer;to be led.;E.;It;implies that people are willing to work, like responsibility, and are;self-directed and creative.;8.;The;deficit principle states that;A.;a;need is activated only when the next-lower-level need is satisfied.;B.;people;dislike work, lack ambition, act irresponsibly, and prefer to be led.;C.;people;are willing to work, like responsibility, and are self-directed and creative.;D.;people;at work rationally consider opportunities made available to them and do whatever;is necessary to achieve the greatest personal and monetary gain.;E.;a;satisfied need is not a motivator of behavior.


Paper#55093 | Written in 18-Jul-2015

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