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Chapter 2: Management Learning Past to Present

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Question;1.;Which;of the following is true of total quality management?;A.;It;makes quality principles part of the organization?s strategic objectives.;B.;It;is applied only to a few aspects of operations.;C.;It;applies exclusively to the managers.;D.;It;applies to the inputs of a system.;E.;It;is a one-time improvement process.;2.;Which;of the following is a predominant principle of total quality management?;A.;Contingency;thinking;B.;Continuous;improvement;C.;Quantitative;analysis;D.;Progression;principle;E.;Deficit;principle;3.;An;ISO certification is a global indicator of the importance of;A.;knowledge;management.;B.;evidence-based;management.;C.;total;quality management.;D.;quantitative;analysis.;E.;contingency;thinking.;4.;is the process of using intellectual capital for competitive advantage.;A.;Evidence-based;management;B.;Knowledge;management;C.;Quantitative;analysis;D.;Total;quality management;E.;Scientific;management;5.;Which;of the following is an intellectual asset?;A.;Receivables;B.;Inventory;C.;Patents;D.;Equipment;E.;Cash;6.;A;learning organization that continuously improves, using the lessons of;experience, is one that mainly practices ________.;A.;bureaucracy;B.;administrative;principles;C.;scientific;management;D.;evidence-based;management;E.;knowledge;management;7.;Which;of the following best describes evidence-based management?;A.;It;is the process of using intellectual capital for competitive advantage.;B.;It;involves making decisions based on hard facts about what really works.;C.;It;is the use of large data bases and mathematics to solve problems.;D.;It;is the science of reducing a task to its basic physical motions.;E.;It;emphasizes careful selection and training of workers and supervisory support.

 

Paper#55099 | Written in 18-Jul-2015

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