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ECO Few MCQs ans True or False Questions




Question;1.Assigning a guest better accommodations at no increase in rate is:a. Upsellingb. Upping itc. Upgradingd. Up-assigninge. All of the above, a professional idiom that depends on the section of the country2. The iceberg effect of complaints means that:a. Resolved complaints re costly, but no one knows by how muchb. Many complaints are not voiced and therefore no one knows by how muchc. Management pretends to resolve issues for which there are numerous complaintsd. No one knows how many complaints are resolved by quality guaranteese. Both a and d3.Which lodging company does not own, does not manage, does not lease and does not franchise hotels?a. Best Westernb. Cendantc. Hiltond. Inter-Continentale. None of these, each chain does some of each4. Many lodging companies own, manage, lease and/or franchise hotels. Which company only franchises?a. Best Westernb. Cendantc. Hiltond. Inter-Continentale. Marriot5. Which factor(s) enable(s) budget hotels to compete so successfully?a. Staffing the foodservice with nonunion laborb. Selecting well located, but high-priced locationsc. Using a variety of architectural plans and constructiond. Hiring fewer employees per guest roome. All of the above although each development may not include all6. Which type hotel is NOT recognized as a current classification?a. Extended-Stay Hotelb. Boutique Hotelc. Megaresortd. Eco(logical) Hotele. Convention HotelsFlorida has no state income taxes which helps explain why Tampa and Miami, Florida have the nation's highest room taxes.True/ FalseMost hotels scatter tour group assignment to numerous floors throughout the hotel.True/ FalseHotels do not enforce either time very stringently, but when they do, it is the check-out time, not the check-in time, that receives the most attention.True/ False


Paper#56260 | Written in 18-Jul-2015

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