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QSO600 midterm Exam




Question;Essay Questions;Question;1:You are designing a grocery delivery business.;Via the Internet, your company will offer staples and frozen foods in a large;metropolitan area and then deliver them within a customer-defined window of;time. You plan to partner with two major food stores in the area. What should;be your competitive priorities and what capabilities do you want to develop in;your own core and support processes?;?;Is it possible for a project to;have more than one critical path? Discuss the implications of such a situation;with respect to each of the following aspects;?;Project risk;?;Total available slack;?;Resource dependencies;?;Responsibilities of the project;manager;Question 2:A flow chart;helps us see all of the steps in a process, which in turn help us improve the;process. It also helps us identify and eliminate any redundant steps in a;process. Read the introduction to and the example of a flow chart on the;following webpage; ONE real-world;service process (for example, at a bank, at a movie theatre, at a theme park;etc.), and draw a flow chart for that process in MS Word. How can this process;be improved by eliminating any redundant steps of the process and/or simply;improving some of the specific steps? What you are asked to do here is called;Process Mapping and is done by operations managers all the time!;Question 3:Complete;additional investigation on the JIT and EOQ models. Discuss which of the two;inventory models is better and why: Economic Order Quantity or Just-in-Time?;Question 4:Are quality;management practices similar in manufacturing and service companies? How do;they differ? Explain your answers.;Problem Questions;Question 5:The ABC Company;has a large order for special uniforms to be used in an urgent operation.;Working the normal two shifts of 40 hours each per week, the ABC production;process usually produces 2, 500 uniforms per week at a standard cost of $120;each. Seventy employers work the first shift and 30 the second. The contract;price is $200 per uniform. Because of the urgent need, ABC is authorized to sue;around-the-clock production, six days per week. When each of the two shifts;work 72 hours per week, production increases to 4,000 uniforms per week but at;a cost of $144 each.;Did the multifactor productivity ratio increase, decrease, or;remain the same? If it changed, by what percentage did it change?Did the labor productivity ratio increase, decrease, or remain;the same? If it changed, by what percentage did it change?Did weekly profits increase, decrease, or remain the same?;Question 6:At ZYZ;Company, a custom manufacturer of printed circuit boards, the finished boards;are subjected to a final inspection prior to shipment to its customers. As XYZ?s;quality assurance manager, you are responsible for making a presentation to;management on quality problems at the beginning of each month. Your assistant;has analyzed the reject memos for all the circuit boards that were rejected;during the past month. He has given you a summary statement listing the;reference number of the circuit board and the reason for rejection from one of;the following categories;A= Poor;electrolyte coverage;B=Improper;lamination;C= Low copper;plating;D= Plating;separation;E= Improper;etching;For 50 circuit;boards that had been rejected last month, the summary statement showed the;following;C B C C D E C C;B A D A C C C B C A C D C A C C B;A C A C B C C A;C A A C C D A C C C E C C A B A C;?;Prepare a tally sheet (or;checklist) of the different reasons for rejection.;?;Develop a Pareto chart to;identify the more significant types of rejection.;?;Examine the causes of the most;significant type of defect, using a cause-and-effect diagram.


Paper#62149 | Written in 18-Jul-2015

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