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In Matlab;Consider a computer technical support center where personnel take calls and provide;service. The time between calls ranges from...

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Question

In Matlab;Consider a computer technical support center where personnel take calls and provide;service. The time between calls ranges from 1 to 4 minutes, with distribution as shown;in table 1.1. There are two technical support people ? Able and Baker. Able is more;experienced and can provide service faster than Baker. The distribution of their service;times are shown in table 1.2 and 1.3.;Rule: ?Able gets the call if both technical support people are idle?. The problem is to;estimate the system measures of performance in terms of;1) The efficiency of Able.;2) The efficiency of Baker;3) The average caller delay.

 

Paper#73270 | Written in 18-Jul-2015

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