11PRODUCTION AND OPERATIONS MANAGEMENT;Final Exam;Name;1. During which phase of a product?s life cycle does low unit cost become a top competitive priority?;a.Introduction;b.Growth;c.Maturity;d.Decline;2. Steel mills, paint factories and credit card authorization are examples of;a.Projects;b.Job shop;c.Flow process;d.Continuous flow;3. A process map (flow chart);a.Is boundary-less;b.Does not include information flow;c.Is used as a baseline;d.Must include a line of customer visibility;4. A(n) ________________ is a group of ________________ needed to create and deliver an intermediate or final output.;a.Process, value chains;b.Activity, tasks;c.Task, activities;d.Activity, processes;5. Which is the correct order of hierarchy?;a.Activity, task, process, value chain;b.Value chain, process, task, activity;c.Process, value chain, activity, task;d.Value chain, process, activity, task;6.Explain why the product-process matrix does not transfer well to services.;7.;7. Discuss both a process map (flow chart) and a process boundary. Why is each important?;8. All of the following are valid purposes for layout studies except;a.Minimize delays in materials handling and customer movement;b.Increase bottlenecks;c.Promote employee morale and customer satisfaction;d.maintain flexibility;9. A ____________ layout is an arrangement based on the sequence of operations that are performed during the manufacturing of a good or the delivery of a service.;a.Product;b.Process;c.Group;d.Fixed position;10. ____________ is vertical expansion of job duties to give the worker more responsibility.;a.Job enlargement;b.Job rotation;c.Job enrichment;d.Job design;11. Considering ergonomics, which of the following does not fit?;a.Improving productivity;b.Group technology;c.Designing equipment and instrumentation;d.Considering physical capability of people;12. A ____________ performs entire jobs rather than specialized, assembly line work.;a.Virtual team;b.Self-managed team;c.Natural work team;d.Ergonomic team;13. ____________ set their own goals and inspects their own work, often hire their own replacements and prepare their own budgets.;a.Virtual teams;b.Enlarged teams;c.Sociotechnical teams;d.Self-managed teams;14.Discuss four reasons for conducting a facility-layout study.;15. Which of the following is a short-term capacity decision?;a.Expanding the size and number of beds in a hospital;b.Amount of warehouse space to rent for a new promotional item;c.Closing down a distribution center;d.Changing the cooking technology in a chain of fast-food restaurants;16. A measure of capacity that generally does not include adjustments for preventive maintenance or unplanned downtime is called;a.Sustainable capacity;b.Effective capacity;c.Theoretical capacity;d.Safety capacity;17. According to the Theory of Constraints, ____________ is the amount of money generated per time period through actual sales.;a.Throughput;b.Non-Bottleneck (NBN) work activity;c.Non-physical constraint;d.Utilization;18. Inventory that has been ordered but not yet received and is in transit is called;a.Raw materials;b.Pipeline;c.Anticipation;d.Cycle;19. Using ABC analysis, continuous monitoring and accurate record keeping relates best to ____________ items.;a.A;b.B;c.C;d.B and C;20. Which of the following is not a key assumption underlining the classic economic order quantity model?;a.The entire order quantity arrives in the inventory at one time;b.There are only two types of relevant costs: order/setup and inventory-holding;c.Storage/warehouse capacity is a bottleneck/constraint;d.Allows no stockouts;21.Define and explain the four (4) different types of inventory costs.;22.W. Edwards Deming?s success in Japan was his ability to teach quality specialists rather than upper management? (True or False);23. The Deming philosophy focuses on bringing about improvements in product and service quality by reducing uncertainty and variability in goods and services design and associated processes.;(True or False);24. The quality system should clearly state the action that should be taken and what should be done with non-conforming items. (True or False);25. All of the following are components of the GAP model except;a.The discrepancy between delighting or pleasing customers and total customer service and satisfaction;b.The discrepancy between management?s perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications;c.The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation;d.The difference between the customer?s expectations and perceptions;26. Which of the following is not considered part of Total Quality?;a.A focus on the customers and stakeholders;b.A process focus;c.Participation and team work;d.Six Sigma;27. All of the following relate to Six Sigma except;a.Clear financial returns;b.Measures defects per unit;c.Output critical to customers;d.A stretch goal;28. Machine down time and down grading costs are examples of which type of quality cost?;a.Prevention;b.Appraisal;c.Internal-failure;d.External-failure;29.Resources are limited, project managers try to level resource loads by shifting activities between early start dates and late start dates shifted schedules. (True or False);30. Which of the following is incorrect regarding time/cost trade-offs?;a.The relationship between time and cost is assumed to be linear;b.Some activities cannot be crashed;c.To minimize cost, managers need not focus on the critical path(s);d.Managers search for the minimum-cost crash schedule;31. Which statement is true regarding activities not on the critical path?;a.Usually cannot be delayed;b.Have less slack than activities on the critical path;c.Can delay a project if they are highly variable;d.Are used to crash project completion times;32. Slack does all the following except;a.Provides an indication of the criticality of an activity;b.Allows for flexibility in resource scheduling;c.Requires only a forward pass to calculate Earliest Start (ES) and Earliest Finish (EF);d.Affects project costs;33.Discuss the three key factors of the project-planning process.;34.Describe the four major steps in the project-planning process.;35. Explain the purpose of Gantt charts.
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