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BSOP 588 Managing Quality Complete Course Devry

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Week 1;Devry BSOP ? 588;Week 1: Introduction to Quality Management - Discussion;1) Definition of Quality;2) Quality in Your Organization (graded);Week 2;Devry BSOP ? 588;Week 2: The Importance of Quality Management Philosophies - Discussion;1) Quality Philosophies;2) Quality Awards (graded);Week 3;Devry ? BSOP 588;Strategy, the Customer and Quality Management - Discussion;1) Voice of the Customer (VOC);2) The Kano Model (graded);? Week 3 (Measuring Customer Service) 950+ Words;Week 4;Devry BSOP ? 588;Workforce and Leadership for Excellence in Quality Management - Discussion;1) Quality Focus;2) Alignment of Strategy and Quality Mgmt. (graded);? Devry BSOP ? 588 Week 4 Midterm (Essay Questions);Grade Details - All Questions;1.;Question;(TCO A) Discuss how a fast-food restaurant could measure its quality effectiveness using each of the following definitions of quality: product-based, user-based, value-based, and manufacturing-based.;2.;Question;(TCO B) Explain each of the following statements as they apply to modern quality management.;a. Customer service is the rule, not the exception.;b.. The absence of defects is a given rather than a source of competitive advantage.;3.;Question;(TCO A) Explain the three core principles of total quality.;4.;Question;(TCO H) Discuss how front-line employees are critical to customer assessment of service quality. Identify the challenges faced by front-line employees.;5.;Question;(TCO B) Cite two ways that the accounting function can contribute to the achievement of quality.;6.;Question;(TCO C) Deming states that knowledge is not possible without theory, and experience alone does not establish a theory. Explain this statement as it applies to management decision making.;Week 5;Week 5: Performance Measurement in Quality Management - Discussion;1) Performance Metrics;2) Cost of Quality (COQ) (graded);? BSOP 588 Week 5 Case Study (Quality in Practice) 650+ Words;Week 7;? General Electric Quality Management;? BSOP 588 Week 7: Managing Quality Course Project (3900 Words)

 

Paper#76462 | Written in 18-Jul-2015

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