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is the management function through which managers compare present performance to preestablished performance standards.




;;1. ________ is the management function through which managers compare present performance;to preestablished performance standards.;a. Organizing;b. Planning;c. Controlling;d. Monitoring;e. Influencing;2. Which of the following is an error managers make during the controlling stage of management?;a. Establishing improper communication networks;b. Not exploring enough viable alternatives for reaching objectives;c. Not taking the time to communicate properly with organization members;d. Not establishing departments appropriately;e. Not monitoring progress in carrying out plans;3. ________ resources refer to the machines used during the manufacturing process.;a. Capital;b. Hardware;c. Monetary;d. Raw material;e. Technology;4. ________ resources refer to the ingredients used directly in the manufacturing of products.;a. Capital;b. Technology;c. Raw material;d. Hardware;e. Monetary;5. According to Katz, human skills are required for ________.;a. understanding how changes in one part of the organization affect the rest of it;b. working with individual and group interests;c. understanding how the organization relates to its environment;d. designing work processes and procedures;e. applying specialized knowledge and expertise to work-related techniques;6. According to Katz, technical skills involve ________.;a. understanding how the organization relates to its environment;b. applying specialized knowledge and expertise to work-related techniques;c. understanding how changes in one part of the organization affect the rest of it;d. working with people, both individuals and groups, to achieve organizational goals;e. working with people, but not their attitudes and communication;7. People-related activities within an organization include ________.;a. consulting when making decisions;b. clarifying objectives of jobs in organizations;c. proposing new strategies and vision;d. short-term planning;e. encouraging innovative thinking;8. ________ skills involve acting considerate, showing sympathy when someone is upset or anxious, and providing encouragement.;a. Developing;b. Clarifying roles;c. Recognizing;d. Supporting;e. Consulting;9. Sarah has been working full-time at Eves Golf Inc. for three years. While in college, she;worked as a part-time employee at Burger King and as an office assistant for a manufacturing;organization. She was recently promoted to manager, and manages a small team that is;responsible for procuring raw materials for their line of golf bags, hats and other accessories.;Considering that careers evolve through a series of stages, in this scenario Sarah?s career is at;the ________ stage.;a. decline;b. maintenance;c. establishment;d. plateauing;e. exploration;10. The Gilbreths aimed to increase worker efficiency by ________.;a. reducing the number of movements taken to accomplish a task;b. instituting the piece-rate system for remuneration;c. enforcing minimum criteria for the types of workers hired for a job;d. encouraging teamwork rather than individual work;e. understanding what motivates employees to complete a task;11. Which one of the following conclusions was drawn by the experimenters from the bank wiring observation room experiment?;a. The subjects did not find working in the test room enjoyable.;b. Human factors within organizations could significantly influence production.;c. Improved working conditions resulted in increased production.;d. Social groups in organizations could effectively exert pressure to influence individuals to;disregard monetary incentives.;e. Members of the work group pressured one another to work harder so that each group;member would receive more pay.;12. The Hawthorne Studies sparked the ________, a people-oriented approach to management in;which the interaction of people in organizations is studied to judge its impact on organizational;success.;a. behavioral study movement;b. motion studies initiative;c. ?one best way? model;d. human relations movement;e. scientific management movement;13. Dress codes are a contentious subject in workplaces with Gen Y workers favoring a more;casual style than older workers, who are often uncomfortable with the idea of wearing casual;clothes to work. Human resources departments often find it difficult to enforce company dress;codes appropriately. Managers find that one of the ways to address this situation is using the;contingency approach. Which of the following is the best example of the contingency approach;to management?;a. Rotec Inc. requires all employees to dress formally throughout the week and allows;business casuals on Fridays.;b. Sandman Designs allows employees who don?t meet clients to dress casually, while;employees who must meet clients are required to wear formals.;c. Waterstones observed and compared employee behavior and productivity on ?formal;wear? and ?casual wear? days and used the findings to devise a company dress code.;d. Letterman Inc. invited employees to share their clothing preferences and used these;suggestions to frame a company dress code.;e. G&B Solutions developed a series of guidelines to let employees know what is;considered appropriate and inappropriate office wear.;14. The use of the classical, behavioral and management science approaches as sources of;information to analyze the management system is referred to as ________ management.;a. triangular;b. laissez-faire;c. lower-level;d. democratic;e. open-system;15. Every Monday morning, the hundred-odd employees at Axis Systems Ltd. meet to discuss the work situation. The managers of various departments summarize what their departments have;done over the past week. Employees can track the various stages of any project and understand;how their tasks fit into the whole process. This illustrates the ________ aspect of a learning;organization.;a. team learning;b. triangular management;c. systems thinking;d. the contingency approach;e. the behavioral approach;16. Which of the following propositions of the Davis Model of Corporate Social Responsibility;states that business cannot be expected to completely finance activities that may be socially;advantageous but economically disadvantageous?;a. Proposition 3: The social costs and benefits of an activity, product, or service shall be;thoroughly calculated and considered in deciding whether to proceed with it.;b. Proposition 2: Business shall operate as a two-way open system, with open receipt of;inputs from society and open disclosure of its operations to the public.;c. Proposition 1: Social responsibility arises from social power.;d. Proposition 4: The social costs related to each activity, product or service shall be;passed on to the consumer.;e. Proposition 5: Business institutions, as citizens, have the responsibility to become;involved in certain social problems that are outside their normal areas of operation.;17. Managers can fulfill their social obligation towards consumers by ________.;a. abiding to the laws;b. providing safe products;c. increasing the value of the organization;d. providing safe working environments;e. repaying debts;18. Which of the following statements is true about the social responsiveness approach?;a. It sees business as having societal goals, but lacking economic goals.;b. It considers business as having primarily economic purposes and confines social;responsibility activity mainly to existing legislation.;c. It considers business as having both societal and economic goals as well as the;obligation to anticipate potential social problems and work actively toward preventing;their occurrence.;d. It sees business as having both economic and societal goals.;e. It sees business as having societal goals and the obligation to anticipate potential social;problems, but lacking economic goals.;19. Which of the following occurs during the controlling process?;a. Determining how the organization will get where it wants to go;b. Guiding the activities of organization members to help attain organizational objectives;c. Making things happen as they were planned to happen;d. Establishing orderly uses for all the organization?s resources;e. Determining how the organization will achieve its objectives;20. A firm that is involved in assisting community organizations dedicated to education, charities;and the arts is conducting a social responsibility measurement in the ________ area.;a. problem-recognition;b. problem-solving;c. quality-of-life;d. economic function;e. social investment;21. The Finance department at Lewis & Sons only accounts for 10% of the employees, but wields;the most decision-making power and controls resources and information. As a result, the;Finance department is considered to be a ________ within the organization.;a. majority group;b. determinant group;c. secondary group;d. splinter group;e. model minority;22. In an organization, the group of people who lack critical resources, acceptance and social;status is known as the ________.;a. special interest group;b. prime group;c. majority group;d. advocacy group;e. minority group;23. ________ are statistical characteristics of a population.;a. Chronographics;b. Demographics;c. Reprographics;d. Biographics;e. Psychographics;24. In the ________ stage, managers are unaware of behaviors they engage in that are problematic;for members of other groups.;a. conscious competence;b. unconscious incompetence;c. controlled competence;d. conscious incompetence;e. unconscious competence;25. According to Donaldson and Scannell, managers in the ________ stage are the most effective;with respect to interacting in a diverse workforce.;a. conscious competence;b. unconscious competence;c. unconscious incompetence;d. conscious competition;e. conscious incompetence


Paper#78707 | Written in 18-Jul-2015

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