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1) Bill works in the payroll department at Cooper Metals. He is responsible for;ensuring employee paychecks are accurate. Most of Cooper?s employees work;irregular hours including occasional overtime, which makes his job even more;challenging. When an employee believes their check is wrong, Bill is the first;to hear about it. The resulting stress wears on him. What is the cause of;Bill?s stress?;A) Authority level;B) Autonomy level;C) Work pace;D) Error visibility;2) Bennett is a Customer Services Manager. The right Bennett has in the work-;place to give orders and expect those orders to be obeyed is known as;A) command;B) behavior;C) authority;D) teamwork;3) Which term refers to the number of employees voluntarily quitting their jobs;in a given period of time?;A) Tardiness;B) Downsizing;C) Turnover;D) Absenteeism;4) The work pace involved in an employee?s job is best described as which of;the following?;A) The length of time needed to complete one task.;B) The time required to perform a job task and the time between tasks.;C) The maximum speed the fastest worker can perform a task flawlessly.;D) The diversity or differences in the speed of work.;5) The work pace variety involved in an employee?s job is best described as;which of the following?;A) The time required to perform a job task and the time between tasks.;B) The diversity or differences in the speed of work.;C) The maximum speed the fastest worker can perform a task flawlessly.;D) The length of time needed to complete one task.;6) The task duration involved in an employee?s job is best described as which of;the following?;A) The diversity or differences in the speed of work.;B) The maximum speed the fastest worker can perform a task flawlessly.;C) The time required to perform a job task and the time between tasks.;D) The length of time needed to complete one task.;7) What is meant when we talk about accuracy in work?;A) How accountable someone is for obtaining results from their work tasks.;B) The fixing of close, undivided attention on a work task.;C) The precision or exactness needed to complete a work task.;D) How difficult the work task is to perform.;8) The amount of responsibility an employee has in their job is evident through;A) the precision or exactness needed by the employee when completing their job;tasks;B) the fixing of close, undivided attention on the employee as they perform their;job;C) the difficulty of the tasks the employee performs in their job;D) the accountability the employee has for obtaining results in their job tasks;9) An individual who has power and the ability to make decisions about the utili-;zation of the organization?s resources has which of the following?;A) Responsibility;B) Authority;C) Autonomy;D) Accountability;10) Employees who spend more time spreading gossip about others than perform-;ing their jobs are known as ________.;A) Lazy workers;B) Squealers;C) Critics;D) Lone wolfs;11) When studying perceptions, the term mental set refers to which of the follow-;ing statements?;A) An individual?s aggregate perceptions of work.;B) The individual?s perception of what they want regardless of reality.;C) What an individual thinks is happening.;D) The factual influences in an individual?s life.;12) Perceptual filters are those elements that describe which of the following?;A) An opinion formed with no basis or fact.;B) How others view our words and actions.;C) Our attitudes about people and things.;D) Impulses we do not consciously eliminate.;13) ________ is the act of attributing our own traits, faults, or motives onto oth-;ers?;A) Two-valued reasoning;B) Inference;C) Projection;D) Halo effect;14) Chris made a snap judgment about why Charlie was late for work today. On;what basis did Chris make his decision?;A) He made his decision using a belief or conclusion he held with confidence;but was not substantiated with any proof.;B) He made his decision through an instant evaluation determined without the;benefit of any fact or experience.;C) He made his decision based on what everyone in the workplace agreed was;true.;D) He made his decision using information he knew or assumed to be true.;15) John made the assumption that because Bill is good at inventory ordering, he;will automatically be good at data entry. On what basis is John making this;decision?;A) He is using projection.;B) He is using the halo effect.;C) He is a victim of the fallacy of composition.;D) He is using the rusty halo effect.;16) Which of the following statements best describes the fallacy of composition?;A) The ignoring or distorting of reality to hold onto assumptions.;B) The assumption that when one event precedes another, the first caused the;second.;C) The assumption that what is true of a part is true also of the whole.;D) The assumption that what is true for the whole is true for each of the parts.;17) Which of the following statements best describes the fallacy of division?;A) The assumption that what is true for the whole is true for each of the parts.;B) The ignoring or distorting of reality to hold onto assumptions.;C) The assumption that what is true of a part is true also of the whole.;D) The assumption that when one event precedes another, the first caused the;second.;18) Which of the following statements best describes the fallacy of wishing it;were so?;A) The assumption that what is true for the whole is true for each of the parts.;B) The assumption that when one event precedes another, the first caused the;second.;C) The ignoring or distorting of reality to hold onto assumptions.;D) The assumption that what is true of a part is true also of the whole.;19) Jamison worked hard for his degree. He even had a mock diploma hanging;over his desk as motivation. Graduation day was the proudest day of his life.;Jamison was now pushing the employees he manages to enroll in college and;get a degree. ?If a degree meant so much to me,? he reasoned, ?it will mean;much to them, and it will motivate them.? What type of reasoning is Jamison;using?;A) Multivalued Reasoning;B) Post Hoc, Ergo Propter Hoc;C) Fallacy of Division;D) Fallacy of Wishing it Were So;20) Martha is a supervisor at Cooper Corporation. Communication that flows from;her office to the employees that work for her is referred to as ________.;A) Lateral communication;B) Downward communication;C) Upward communication;D) Sideway communication;21) As Deb works this morning compiling sales and expense results for her work;unit, she prepares the documents in a format required by her supervisor. This;type of feedback is referred to as ________.;A) Lateral communication;B) Upward communication;C) Open-door policy;D) Downward communication;22) A sender choosing the words and symbols to include in a message is begin?ning the process of ________.;A) Channeling;B) Encoding;C) Feedback;D) Decoding;23) A receiver translating a sender?s message is beginning the process of;A) Channeling;B) Encoding;C) Decoding;D) Feedback;24) Deliberately manipulating a sender?s message content to make it appear more;favorable to the receiver is called ________.;A) Language;B) Selective perception;C) Emotions;D) Filtering;25) Which message channel is best for delivering the maximum amount of the;sender?s message content?;A) Third-party;B) Face-to-face;C) Face-to-group;D) Phone;26) When using face-to-face communication channel, how much of your total;message is contributed through gestures and other nonverbal signals?;A) 7%;B) 38%;C) 55%;D) 45%;27) Doublespeak is best defined by which statement?;A) ?Friday will be your last workday. We are debloating the workforce.?;B) ?We have too many employees. In other words, some people have to be;fired.?;C) ?It is essential that you check everything twice.?;D) Don?t make me say it again.?;28) Which part of the head provides the most important and key nonverbal sym-;bols?;A) The mouth;B) The forehead;C) The eyes;D) The nose;29) Snap judgments are best defined as ________.;A) conclusions drawn instantly;B) forming opinions;C) all-inclusive words;D) deliberate deception of others;30) The communication barrier that relates to an individual?s status in the organi?zation is known as ________.;A) rank;B) credibility gap;C) gatekeeping;D) verbal cocoon;31) What do we call a person or device that controls or limits access to another;person?;A) Gatekeeper;B) Doorkeeper;C) Credibility gap keeper;D) Verbal cocoon keeper;32) Amanda has been told to use open questions when she interviews job candi-;dates. What should she be considering as she prepares her questions?;A) Questions requiring more than just a yes or no answer.;B) Questions with more than two correct answers.;C) Questions with no answer.;D) Questions that can be answered yes or no.;33) What is required for listening to occur?;A) Hearing information;B) Wanting and needing the information;C) Proximity and proclivity;D) Hearing and attending to the information;34) Options involved in a conflict involve which of the following?;A) The alternatives that will resolve a conflict.;B) The different approaches to starting a conflict.;C) The alternative approaches to ending a conflict.;D) The different approaches to handling a conflict.;35) In a conflict, an alternative would be ________.;A) the consequences of not resolving a conflict;B) the consequences of not starting a conflict;C) the third party affected by the conflict;D) the third party involved in the conflict;36) ?I would like to call this first meeting of union representatives and manage-;ment to discuss quality issues to order,? said Senior VP Raul Chavez.?As you;all should now, we must either significantly increase quality or we will lose;virtually all of our current contracts.? Denise Wallace interjected, ?The union;has drawn up a list of actions for both union members and management;take and I previously sent a copy to Andy Dobbins.? Dobbins, Senior Op-;erations Manager, held up the list and said, ?I?ve looked over the list and;most of these are workable. I?ve also added a few ideas from management.?;Raul looked around the table and said, ?May I suggest we look over every-;thing we have to date, change or make additions to that and come to a con-;sensus on actions managers and union members can take?? The others nod-;ded in agreement. What conflict characteristics are present here?;1. feud mentality;2. everyone syndrome;3. going for broke;4. me syndrome;5. you syndrome;6. problem-solving mentality;A) 2 and 6;B) 1, 3, 4, and 5;C) 2, 4, 5, and 6;D) 1, 2, 3, 4, 5, and 6;37) Jamal looked at Sue and said, ?We have to renegotiate these rates. The price;of energy has dropped dramatically and our recent school funding referendum;failed. My high school cannot afford to heat the buildings properly at this;rate. Energy costs are second only to teacher salaries for us. If we can?t;get a better rate, the board has no choice but to close this school and send;the students across the town. That will mean overcrowding for the students;but it will also mean much less money for you because that building has the;experimental solar and methane gas co-generation plant. If the rate can be;cut in half, we would be willing to extend our agreement to buy from you be-;yond the 18 months we have left to 4 years.?What is the conflict demand in;this situation?;A) To build a co-generation plant.;B) To close the building and move the students across town.;C) To extend the current agreement to four years.;D) To reduce the energy rate to half the current rate.;38) Which of the following situations describes proper etiquette for using the of-;fice copier?;A) Your job involves making 20 copies of 8 pages on letterhead paper with;120% magnification, increased darkness, 2-sided copies from 1-sided origi-;nals, collated, and stapled. When your job is done, you leave the machine;with this setup just in case the next person who makes copies needs the;same thing.;B) Your job involves making 20 copies of 8 pages on letterhead paper with;120% magnification, increased darkness, 2-sided copies of 1-sided originals;collated, and stapled. Frank is asking you to stop your job so that he can;make 15 copies of 1 page.;C) You need to make 6 copies of 1 page and believe you should go before Frank;who needs to make 14 copies of 31 pages.;D) You are in the middle of making 80 copies of 3 pages. Frank needs to make;one copy of 200 pages and has asked to interrupt your job.;39) Which of the following situations describes proper etiquette when you are the;one calling a meeting?;A) You invite the whole department, 27 people, to a problem-solving meeting.;B) You ask for a volunteer to arrange the date, time, and location of the meeting.;C) You arrive late so you are not kept waiting.;D) You prepare an agenda so the group knows what will be discussed.;40) Today?s etiquette indicates that cell phones should be used in which of the;following places?;A) In the classroom;B) In the theater;C) In the restaurant;D) None of the above;41) Meetings that last longer than ________ should include a scheduled break.;A) 75;B) 90;C) 60;D) 45;42) Moral principles of right conduct are ________.;A) morality;B) responsibility;C) ethics;D) etiquette;43) The goodness or badness of human action or behavior is ________.;A) ethics;B) morality;C) responsibility;D) etiquette;44) A manager who focuses on social goals as the overall goal of management;would be considered to follow the ________ philosophy of social responsibility;A) Profit-action;B) Trustee-of-profit;C) Profit-quest;D) Enlightened self-interest;45) Laying off employees and reorganizing a firm is typically referred to as;A) downsizing;B) acquisition;C) implementation;D) quality management;46) What are the technical skills an employee needs to complete the job duties;as outlined in their job description?;A) The skills needed to supervise other individuals.;B) The skills needed to manage yourself.;C) The skills needed to perform job tasks.;D) The skills to communicate and work with others.;47) What are the interpersonal skills an employee needs to complete the job du-;ties as outlined in their job description?;A) The skills to communicate and work with others.;B) The skills needed to supervise other individuals.;C) The skills needed to perform job tasks.;D) The skills needed to manage yourself.;48) The process of job design includes ________.;A) Creating a list of tasks needed to be performed in order to manage a job.;B) Listing the assortment of skills a person needs to perform their job.;C) Planning how and when to hire employees.;D) Defining and dividing tasks into jobs and describing the jobs and individuals;best capable of performing them.;49) What type of organization design is focused on how knowledge is acquired;and disseminated throughout a firm?;A) Horizontal organization;B) Learning organization;C) Virtual organization;D) Liberation management organization;50) Mark Majors is Vice-President of Marketing at a large consumer products;company. Augusta Sinclair is a new Advertising Manager. Salvador Pina is;the chief salesperson. A reorganization is in progress. In order to follow the;chain of command principle, which one of these structures is NOT permis-;sible?;A) Mark, Augusta, and Salvador all managed by separate individuals;B) Mark managing Augusta and Salvador;C) Mark managing Augusta and Salvador in a separate department;D) Augusta managing Mark and Salvador;51) The organizing principle that refers to a worker being responsible to one, and;only one person, is called ________.;A) responsibility;B) authority;C) formalization;D) unity of command;52) Which statement best describes the premise of the positional power prin-;ciple?;A) Organizational strength is dependent on the grouping of human resources;within an organization.;B) Departments performing similar activities and jobs must be grouped together;in the organization?s hierarchy.;C) Power is vested in the person occupying the position, not in the position;itself.;D) Power is vested in the position, not in the person occupying the position.;53) How are departments formed in a functional organization?;A) By similar activities and jobs;B) By physical location or territory;C) By merchandise or service;D) By client or industry served;54) Sam and Beth have formed a partnership combining Sam?s delivery fleet;with Beth?s wholesale flower business. The partnership has not gone well and;Beth and Sam both see themselves as being responsible for daily operations;and neither is working on sales or planning. What organizational principle is;being violated here and therefore explains why the problem is occurring?;A) Span of control/management;B) Hierarchical structure principle;C) Division of labor principle;D) Unity of command principle;55) A company?s core competency is best described as ________.;A) focusing employees on working for the organization;B) doing what it does best;C) outsourcing key tasks and resources;D) reducing the size of the organization;56) The organizing principle that refers to the importance of a structure for;providing direction and control in an organization is called ________.;A) span of control;B) line authority;C) hierarchical structure;D) chain of command;57) ________ decisions are those based on logic and reason.;A) Political;B) Economic;C) Temporal;D) Rational;58) Christian has just made a decision that is sure to boost his career, even;though the decision does his company no good. What type of decision did;Christian make?;A) A politically rewarding decision;B) A politically popular decision;C) A superior?s political decision;D) A personal political decision;59) Daryl is afraid to make wrong decisions or to overstep his authority, so he;sends his decisions up to his boss. Daryl is employing what type of decision;making?;A) Buck-passing decision making;B) Affective decision making;C) Delayed decision making;D) Conflict-based decision making;60) A manager causing emotional or psychological suffering for those he or she;manages would be called which type of manager?;A) A spineless manager;B) A workaholic manager;C) A malicious manager;D) A split-personality manager;61) Which descriptor best characterizes spineless managers?;A) They believe people are plotting to take their power.;B) They have two contrasting personalities.;C) They avoid decisions in order to avoid being held accountable later.;D) They accumulate and guard resources.;62) What is the definition of productivity?;A) The amount of work that gets done, regardless of errors.;B) The amount of goods or services created in a given time.;C) The amount that revenues exceed expenses.;D) The amount of income received.;63) Deb consistently argues against the consensus of other members of her group;in an effort to probe for weaknesses in the group?s current position. Deb?s;role in the group is that of being a ________.;A) cultural advocate;B) manager;C) leader;D) devil?s advocate;64) Which statement best describes group attractiveness?;A) Behaving in a way that directly affects goal accomplishment.;B) Generating interest and demonstrating value to others so they will choose to;join a group.;C) Causing confusion over roles in a group and their boundaries.;D) Attracting others to the group through an emotional appeal.;65) What statement best describes group task activities?;A) Behaving in a way that directly affects goal accomplishment.;B) Causing confusion over roles in a group and their boundaries.;C) Generating interest and demonstrating value to others so they will choose to;join a group.;D) Attracting other to the group through an emotional appeal.;66) The group members in Barney?s group are so tight they have stopped express-;ing their individual opinions and considering input from others outside of the;group. Which statement best describes the groupthink that has now impact-;ed the behavior of the group?;A) Negative results from intragroup pressures within group decision making.;B) Sharing responsibility to the point that accountability is difficult to ascertain.;C) Consensus that occurs within organizations.;D) Division of authority and responsibility that occurs in behavioral and flat orga-;nizations.;67) Which stage of group formation occurs when group members are focused on;becoming acquainted with each other?;A) Performing;B) Conforming;C) Norming;D) Forming;68) Which type of team includes individuals from different functional areas?;A) A matrix team;B) A workforce team;C) A think tank;D) A cross-functional team;69) Which of the following statements best defines the purpose of integrity tests?;A) Tests designed to measure an employee or job candidate?s aptitude.;B) Tests designed to gauge an employee or job candidate?s honesty through;questions on ethical dilemmas.;C) Tests designed to measure an employee or job candidate?s ability to perform;job-related tasks.;D) Tests designed to analyze an employee or job candidate?s handwriting as a;gauge of their honesty.;70) According to your textbook, what percent of companies indicated in a recent;Human Resource Management Association survey that they had conducted;some form of employee surveillance?;A) 50%;B) 70%;C) 60%;D) 40%;71) Which of the following examples might be considered controversial in terms;of a company?s legitimate control over employee behavior?;A) Activities carried on outside of the workplace;B) Attire in the workplace;C) No smoking policies;D) All of the above;72) How might Rachel respond to a gossipy co-worker in her workplace?;A) Tell her own gossip stories.;B) Avoid them and show no interest in what they are saying.;C) Totally disregard anything they say.;D) Listen attentively to their stories.;73) Rhonda is making a salary that is so low she would be embarrassed to have;her friends and family find out what it is. She makes enough to get by and;the company offers high levels of job security, but the salary makes her have;doubts about her self-worth. She has many friends on the job and she and;her husband have many personal friends. According to Maslow, what needs;should be used to motivate Rhonda?;A) Esteem;B) Safety;C) Physiologic;D) Belonging;74) John appears to have a strong need for approval in order to perform his job;effectively. What does this indicate John is looking for?;A) Sufficient ability to complete his assigned tasks.;B) Feeling he has accomplished the goals set for him by management.;C) Official consent or confirmation he is performing his job correctly;D) Capacity to perform his assigned tasks effectively.;75) John appears to have a strong need for achievement in order to perform his;job effectively. What does this indicate John is looking for?;A) Official consent or confirmation he is performing his job correctly.;B) Capacity to perform his assigned tasks effectively.;C) Sufficient ability to complete his assigned tasks.;D) Feeling he has accomplished the goals set for him by management.;76) John appears to have a strong need for competence in order to perform his;job effectively. What does this indicate John is looking for?;A) Sufficient ability to complete his assigned tasks.;B) Capacity to perform his assigned tasks effectively.;C) Feeling he has accomplished the goals set for him by management.;D) Official consent or confirmation he is performing his job correctly.;77) What term does Herzberg use to define those facets of the work that actually;give employees a reason to perform and grow in their work?;A) Expectancy;B) Equity;C) Hygiene;D) Motivators;78) The aspects in the workplace that work to improve an employee?s satisfaction;contribute to the employee?s ________.;A) quality of work life;B) job feedback;C) job time standards;D) organizational redesign;79) ________ involves providing employees with higher degrees of involvement;and greater authority to make decisions.;A) Empowerment;B) Task significance;C) Job rotation;D) Classical leadership;80) Lenny works for a racing team. During his 8-hour workday, he works for 2;hours designing performance tests, for 2 hours making engine adjustments;for 3 hours running driving tests, and for 1 hour he analyzes test results.;What term describes Lenny?s work arrangement?;A) Job flexplace;B) Job enlargement;C) Job sharing;D) Job rotation;81) Which statement best describes recognition in the workplace?;A) The noticeable acknowledgment of an employee?s performance.;B) The level of control employees have over their work.;C) The required skills employees need to perform their job.;D) The freedom employees have to establish their own work goals.;82) What is an individual?s effort/reward ratio?;A) Comparisons of how carefully the individual has researched, selected, and;prepared for their job.;B) Comparisons of the needs the individual believes their job can fulfill.;C) Comparisons of how important an individual?s job is in their life.;D) Comparisons of the rewards the individual receives from their work and ef-;forts.;83) Jerry is not happy with a change his firm has recently implemented. Which;one resistance to change method could he use that might actually have a;chance of reversing the change?;A) Decreased productivity;B) Resignation;C) Regression;D) Sabotage;84) Which type of change methodology would involve changing for a limited time;and then evaluating effectiveness of the change?;A) Experimentation;B) Trial period;C) New-person method;D) Participation;85) Which of the following is the first key step when implementing a large-scale;change?;A) Follow through;B) Determine necessity;C) Communicate the vision;D) Clear the path;86) A group process focused on designing a change intended to improve the ef-;fectiveness of the culture of an organization is known as ________.;A) organizational development;B) organizational design;C) organizational climate;D) organizational effectiveness;87) Ted was excited to begin his new job as Assistant Vice President of Sales-;that is, until his first day on the job!! Turns out his employer has told him he;is now responsible for telling the employees about changes in the company?s;benefit programs. Which method for accomplishing change is his employer;using?;A) Training;B) Participation;C) New person;D) Directives;88) Which term involves the answerability an employee has to his or her man?ager?;A) Power;B) Accountability;C) Responsibility;D) Authority;89) Which of the following statements best defines the concept of behavioral;leadership?;A) Authoritarian leadership where others are simply told how to follow.;B) Utilizing fear and intimidation to influence employees.;C) Utilizing punishment to accomplish organizational objectives.;D) Applying positive techniques in leadership.;90) The ability to think abstractly and see relationships between seemingly dispa?rate entities or the ability to see the big picture describes a manager?s ________ skills.;A) conceptual;B) human resource management;C) technical;D) developmental;91) Leopold is the sales manager for a large car dealership. At a recent sales;meeting he told the sales force to ?move the metal or I?ll move you---out the;door!!? What leadership style is involved in this situation?;A) Participative;B) Traditional;C) Behavioral;D) Free-rein;92) ________ flows upward, while ________ flows downward.;A) Responsibility, accountability;B) Authority, accountability;C) Authority, responsibility;D) Accountability, authority;93) Which type of distress is produced from the amount of work demanded, the;time allotted to complete work, repetition, or the amount of concentration;required?;A) Participation distress;B) Qualitative demand distress;C) Work pace control distress;D) Quantitative demand distress;94) Which of the following refers to the warning stage indicating an individual is;nearing their stress threshold?;A) Flash point;B) Elastic limit;C) Yield point;D) Rupture point;95) What term refers to the stress reaction which results in severe and permanent;mental and physical damage when the stress is not properly managed?;A) Rupture point;B) Flash point;C) Yield point;D) Elastic limit;96) What do we call the tendency to always expect the worst?;A) Idealism;B) Optimism;C) Pessimism;D) Naivet?;97) What is it Affirmative Action programs are intended to do?;A) Equalize working conditions for men and women.;B) Create greater equity in employment.;C) Ensure reasonable accommodations are made for disabled workers.;D) Equalize pay between men and women.;98) Mark is attempting to make sure female employees in his workplace are paid;as much as male employees when performing tasks in other occupations re-;quiring comparable, but not necessarily identical skills, training, responsibili- ties, hazards, and effort. This process is known as ________.;A) comparable worth;B) affirmative action;C) xenophobia;D) sanctions;99) Ernest was looking forward to representing his company in China. Once he;had arrived, however, he felt differently. For one, the Chinese were insulted;when he wanted them to sign a contract, they thought it meant he didn?t trust;them. It was much more crowded than he thought it would be, transportation;within the cities was much more difficult than he was used to, and the avail-;ability of the foods he enjoyed was very limited. What is Ernest experiencing?;A) Xenophobia;B) Provincial attitude;C) Culture shock;D) Codetermination;100) Which of the following would most impact differences in the workplace due;to a global workforce?;A) Worker productivity levels;B) Worker motivational levels;C) Worker skill levels;D) All of the above

 

Paper#79926 | Written in 18-Jul-2015

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